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Brizy builder translation

Janet Wong

I read through all of resources for translation but still not sure how to do it. 

When I installed the TranslatePress and followed the instructions, it brought me to the wordpress theme but not the brizy template. Also do you have a built in translation like brizy cloud? 

 

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Comments

67 comments

Date Votes
  • Ariel H.

    Hi Janet, 

    Thank you for reaching out to us.

    This is how it's designed to work: You are currently in the translation interface in TranslatePress, which is very similar to the Customizer. To translate any element on a page, hover over each element, click the pencil icon, and edit or update the translation in the right sidebar.

    For more information, please refer to this link: https://youtu.be/Jl7NQ_UHYrU?si=XC_SuWS1VCWe-nlZ

    Brizy Cloud also has a built-in translation feature. You can find more information here: https://youtu.be/tDFEVOCSyvU?si=qjDD8JXfeeek99Oz

    If you have any further questions, please let us know.

    Best regards,
    Ariel H.

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  • Janet Wong
    Hi Ariel, how would you change the font type then on the brizy builder? 
     
    Is that the only we can do the translation via translatepress? It doesnt work smoothly 
     
    if there is excessive wording that we need to delete, how can we do it then? 
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  • Ariel H.

    Hi Janet, 

    Thank you for keeping in touch.

    When you click the pencil icon to translate a text block, you'll see two fields in the left sidebar: one for the original language content and one for the translated text.

    In the translated text field, you can reduce or delete any excessive wording.

    If you have any further questions, please let us know.

    Best regards,
    Ariel H.

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  • Janet Wong

    Hi Ariel, 

    Thanks, but what I meant is the excessive wording (in English) that has already been translated into our language. 

    We wish to remove it in the language version we need. 

     

    Additional question - how would you change the font type in the language we are using (not English) ? 

     

     

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  • Janet Wong

    Moreover, if I try to bring the text to next line - what shall i do? 

     

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  • Ariel H.

    Hi Janet,

    Could you please create a short screencast demonstrating the issue you're facing? This will help us better understand the problem.

    Best regards,
    Ariel H.

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  • Janet Wong

    https://drive.google.com/file/d/1USU70_2bl7WdNCY5yLvmdo5d-zsZjcIU/view?usp=sharing 

     

    See the link Ariel, there are 3 issues  with the translator. 

    1. If I wanted to bring the translated text down to the line, I can't do it. 

    2. The text has been translated, and there are excessive words that can not be removed. ( 2 examples shown)

    3. How can I edit the font type for translated text?

     

    If they are not feasible, what would your suggestion be?  

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  • Ariel H.

    Hi Janet,

    Thank you for the update. I apologize for the delay. To get a more accurate solution, I recommend reaching out to TranslatePress support as well. They may have more insight into this issue and could offer a solution.

    Best regards,
    Ariel H.

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  • Janet Wong

    ?

    Ok - so you suggested using Translatepress and now that you are asking me to reach out to their support. 

    How should I reach out, and what if they say this is not the premium plan and won't provide support?

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  • Ariel H.

    Hi Janet,

    I understand your need for support with TranslatePress, but since we specialize in Brizy Page Builder, I recommend contacting TranslatePress directly for the best assistance. Their team is well-equipped to help with issues specific to their plugin.

    To reach out to TranslatePress support, you can visit their support forum here: https://wordpress.org/support/plugin/translatepress-multilingual/

    I hope this helps, and if you have any other questions related to Brizy, feel free to ask.

    Best regards,
    Ariel H.

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  • Janet Wong

    Translate press support/resources do not have what we wanted. 

    In fact, this might be relevant to Brizy Builder because everytime when we have the custom text needs to be translated - it will change to the random font type. Below is what I put on the Customisation, what can I do with the custom text ( using Confidente) 

    @import url('https://fonts.googleapis.com/css2?family=Open+Sans:wght@400;700&display=swap');

    body.translatepress-zh_CN,
    body.translatepress-zh_CN * {
        font-family: 'Open Sans', sans-serif !important;
    }

    /* Make headers bold */
    body.translatepress-zh_CN h1,
    body.translatepress-zh_CN h2,
    body.translatepress-zh_CN h3 {
        font-weight: 700 !important; /* 700 is the font-weight for bold in Open Sans */
    }

    @font-face {
        font-family: 'Confidente Regular';
        src: url('https://morphosfamily.com/wp-content/uploads/2024/10/Confidente-Demo.ttf') format('truetype');
    }

    body.translatepress-zh_CN .custom-class {
        font-family: 'Confidente Regular', sans-serif;
        font-size: 24px; 
        line-height: 1.5; 
    }

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  • Ariel H.

    Hi Janet,  

    Thank you for following up.  

    I tested uploading a custom font on a test site, but the font type remained unchanged when switching to the translated page. 

    This issue is likely caused by caching. I recommend temporarily disabling your caching plugins while working on your pages. Once your changes are complete, purge the cache and re-enable the plugin.  

    Please give this a try and let me know if it helps.  

    Best regards,  
    Ariel H.  

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  • Janet Wong

    It doesnt work even I had cleared the cache. Can you get into my website and investigate further please? 

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  • Janet Wong

     

    Attached as a proof that the font has been changed 

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  • Janet Wong

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  • Ariel H.

    Hi Janet,

    Please provide us with temporary access to your WP Admin page so we can take a look. Please add us as an Admin user to your WordPress Dashboard and send the following details to communitysupport@brizy.io.

    Community Post link: https://support.brizy.io/hc/en-us/community/posts/21985885857170
    WordPress Admin URL:
    Username:
    Password:
    URL of the problematic page:

    As a precaution, we recommend creating a full backup of your site. 

    Best regards,
    Ariel H.

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  • Janet Wong

    Sent. Also, a question for the second translated language: how can we change the layout? The layout is off with some of them being displayed incorrectly in the mobile. 


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  • Ariel H.

    Hi Janet,  

    It appears that you’re using custom decorative fonts that may not include glyphs for Traditional Chinese characters. Many decorative or custom fonts often lack full support for such characters.  

    When a font doesn’t have the necessary glyphs, browsers typically replace them with a system font or a font from the CSS fallback list (e.g., Arial, Microsoft JhengHei, or SimSun).  

    To resolve this, look for decorative fonts explicitly designed with multilingual Chinese. Alternatively, you can opt for a simpler font with broader language coverage.  

    Best regards,  
    Ariel H. 

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  • Janet Wong

    The special custom font, however, shows up on certain pages but not all, which means it does work in this scenario. 

     

    What about this --> a question for the second translated language: how can we change the layout? The layout is off with some of them being displayed incorrectly in the mobile. What I meant is that some Chinese character may not align properly due to the excessive word 

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  • Ariel H.

    Hi Janet,  

    Unfortunately, it’s not possible to directly edit translated pages. Some users work around this by rephrasing and shortening the content in the original language, which results in a more concise translation as well. 

    Best regards,
    Ariel H.

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  • Janet Wong

    The special custom font, however, shows up on certain pages but not all, which means it does work in this scenario. 

    What about this? 

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  • Ariel H.

    Hi Janet,  

    Could you please share a screenshot of the page where the issue appears? Also, could you provide the exact name of the cursive font you're using so I can replicate it in my testing environment?

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  • Janet Wong

    I will send you a list via email as this is not hthe right place to show. You can access to the site using the previous credentials 

     
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  • Ariel H.

    Hi Janet, please send them to communitysupport@brizy.io

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  • Janet Wong

    this place is easier but can you delete it afterwards. the cursive font is confidente regular 

    Home page

     

    All the testimonial name:(3ofthem)

     

    About us 

    Meet our team  - all the name in the lightbox  ( if you click on each coaches' button) 

     

    Marriage 

     

     

    Premarriage 

     

     

     

     

     

    Single 

    All the steps 1,2,3,4

     

     

     

     

     

    Coaching 

     

     

     

     

    PEAKS 

     

    Lets work on this first

     

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  • Janet Wong

    hi Can you please respond here as soon as you have a solution. We need to get this fixed by tomorrow. 

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  • Ariel H.
    • Edited

    Hi Janet,

    Could you please check with your hosting provider if they have any server-side caching enabled? I have imported some of the affected pages on my testing site and they seem to show the translated blocks correctly. Here are a few examples:

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  • Janet Wong
    • Edited

    Thanks, checking right now. On the other side, the translated font is not delivered consistently on the website if you switch to Chinese version and that is the custom code i have put into the custom CSS but they are not rendered properly. 

     

     

     
     
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  • Janet Wong

    Cleared the cache but the confidente font is still not showing properly 

     

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  • Ariel H.

    Hi Janet, thank you for the update. I’ve spent several hours trying to reproduce the pages. The issue appears to be related to caching. Please contact your hosting provider and ask them how to purge the cache. Here’s an example of another page I downloaded from your site, where the fonts in the popup are rendered correctly: https://youtu.be/K8ITnPNoLnk

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