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500 Internal Server Error

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38 comments

  • Serkan Kagan Celik

    Hi, any update about the issue ?

    1
  • James Smith

    Came back up for me but just for a few minutes and gone again now :-(

    0
  • Natalia Chitoroaga

    Hello !

    On Saturday evening we had some issues on our servers. The team was able to fix for custom domain firsts, and then for sub-domains in about 1h.  Everything is working fine now.

    Please, if you still have this error on your projects, write me the page URLs and I will check asap.

     

    Thanks!

    Natalia

    0
  • Matis Velt

    https://www.panoramafy.eu/

     

    The server returned a "500 Internal Server Error".

     

    I am just having paid campaign

     

    0
  • martin Karpan

    Oops! An Error Occurred

    The server returned a "500 Internal Server Error".

    Something is broken. Please let us know what you were doing when this error occurred. We will fix it as soon as possible. Sorry for any inconvenience caused.
     
     
    what can I do?
    0
  • Virginia Gomez Lopez

    Hey, I have the same problem... Error 500.

    It's is your builder have this issue very common? It's my first web site almost built and... Wow! 1 day of use and I have already this big issue... :(

    0
  • Sandra Prunici

    Hi there,

    Could you please check now the Brizy Cloud dashboard and sites? We already fixed this problem and all should be fine now. I'm sorry for this inconvenience.

    Best regards,
    Sandra

    0
  • Iulia Beches

    Hi Sandra,

    I've got the same problem while working on the contact page for a project. Now I can't do anything. 

    Thank you in advance for your help.

    Best,

    Iulia

    0
  • Sandra Prunici

    Hi,

    I'm sorry for this inconvenience! This problem lasted for 10 minutes when we made an important modification on the server. Now, all should work fine. Could you please check it?
    Thanks!

    Best regards,
    Sandra

    0
  • Marianna.Urbanek

    Hey Sandra!
    I have the same error (after clicking on brizy cloud).
    Yesterady I was publishing the project - may it be connected somehow with the error ?


    Best,
    Marianna

    0
  • Elena Nicolai

    Hi!

    My name is Lena,  Brizy customer team!

    Hello! Many apologies for this inconvenience. We are working on this bug and it will be fixed in a couple of minutes. Thank you for your understanding and patience. 

    Best regards!

    Elena

    0
  • Erin Cross

    I'm having the same issue but only on one of my brizy projects. can you help?

    0
  • Permanently deleted user

    Hi Erin,

    Thank you to getting in touch with us.

    Could you please send us the URL of the page you found this inconvenience?

    Best regards,

    Nelea 

    0
  • Erin Cross

    https://ajcustomcabinets.brizy.site/

    0
  • Permanently deleted user

    Hi Erin,

    Our developers are working on this problem. I will come back with an update when i have an answers.

    Sorry for the created inconvenience.

     

    Best regards,

    Nelea

     

     

    0
  • Orlan Glasgow

    Im having the same error.

    https://www.brizy.cloud/projects/6632434/editor/page/96187

    0
  • Permanently deleted user

    Hi Orlan,

    Thank you for contacting us.

    We have fixed the issue. Please clear your browser cache and check again.

    Best regards, Nelea.

     

    0
  • Orlan Glasgow

    Hello Nelea, I have checked my cloud account. I can view my website on the front end now; but i'm still unable to access it on the back end when I click "Edit Project". It comes up with the same 500 error message. its the website with the url: https://www.oceffects.com (https://www.oceffects.com/) VSPAM"

    0
  • Permanently deleted user

    Hi,

    I have created an internal issue and one of the developers is already looking at your project. I will come back with a message when I have news about it.

    Best regards, Nelea.

    0
  • Permanently deleted user

    Hi Orlan Glasgow,

    The issue has been fixed, please clear your browser cache and check now.

    Best regards, Nelea.

    0
  • Orlan Glasgow

    Hello Nelea,

    Thank You! Its working again.

    0
  • Ruslan Pogorelov

    Hi! I'm facing this problem right now. So, here are the details:
    I selected the "server sync" option to publish my website. Downloaded an archive and unzipped it to my root folder on ftp. I had to change my .htaccess file cause my hoster wasn't happpy with those defaults that brizy gave.

    Here is the current .htaccess content:

    <IfModule mod_rewrite.c>
     RewriteEngine on

      # --- Redirect from http to https
     RewriteCond %{HTTPS} off
     RewriteCond %{SERVER_PORT} !^443$
     RewriteRule .* https://%{SERVER_NAME}%{REQUEST_URI} [R,L]
     # ---

     # --- Redirect from non-www to www
     #RewriteCond %{HTTP_HOST} !^www. [NC]
     #RewriteRule ^ %{REQUEST_SCHEME}://www.%{HTTP_HOST}%{REQUEST_URI} [R=301,L]
      # ---

    RewriteBase /
      RewriteCond %{REQUEST_FILENAME} !-f
      RewriteCond $0#%{REQUEST_URI} ([^#]*)#(.*)\1$
      RewriteRule ^.*$ %2index.php?page=$0&%{QUERY_STRING} [QSA,L]
    </IfModule>

    The domain name for my website is (punnycode):
    https://xn---09-fddnba1cgkegfbt0bb3b.xn--p1ai/

    I guess, sync status for project is "connected" right now cause whenever I hit "publish" button I got a "disconnect" option for it

    Can you please help me out with this situation?

    0
  • Ruslan Pogorelov

    Can anybody help me with my issue I posted above?

    0
  • KC George

    Hi Ruslan,

    I have escalated this issue to the next level. We are looking into your project. Kindly give us some time to get back to you with a solution. 

    0
  • KC George

    We will need to fix some bugs in the Server Sync software before this error can be fixed. We are still working on it. It may take a while.

    0
  • Ruslan Pogorelov

    I'm gonna deploy that website via html code export option for now so it could be up and running. Please let me know when those bugs are done

    0
  • KC George

    Hi Ruslan,

    We have fixed the above bug and have test deployed your website at https://www.kompas.brizy.tech/ using the latest Server Sync software. All pages are working fine. Kindly check.

    Feel free to disconnect the current connection in your account, regenerate the the Server Sync files and redeploy on your server.

    0
  • Ruslan Pogorelov

    Hi Kc George! Server sync option is working now, but I'm suffering a lot of errors:

    1. A lot of warnings above the header when you hit the website for the first time (they disapear after you reload the page). As far as I can tell, all of them are about images (see point 2 below)

    2. Those images can't be displayed for some reason. Mostly it's about gallery images and their lightbox popups, but there are some others missing too

    These screenshots are from the main page, but other pages have this exact problem too.

    I've tried to give my image files another names and to re-upload them in brizy editor, but nothing changed.

    3. One of the embedded scripts (js) is not working now either

    It's supposed to be a map in this area, but it can't be loaded.

    4. The most interesting part about all of it is that none of those errors can be found in brizy preview url for this website (https://kompas.brizy.site/). The images and the script are on their places there...

    So... Is it some kind of server sync option bugs too? If it's not, please give me a hint of where I should be looking for solutions

    0
  • KC George

    Hi Ruslan,

    After regenerating the Server Sync files and redeploying it, the very first user will see those errors in the website frontend. Let's say 1000 people visited the website after you have redeployed the server sync file. Only the the first user will see those errors and the remaining 999 visitors will not. We will look into this issue.

    Please visit all pages right away after redeploying server sync, till we find a solution. No errors will be visible to any of your visitors in this way.

    0
  • KC George

    Hi Ruslan,

    To correct the missing images, kindly reupload images after replacing 'spaces' in its names with 'hyphens'. For example, kindly rename images

    • From 1 remont 20iphone.jpg To 1-remont-20iphone.jpg
    • From 2 20remont 20iphone 20net.jpg To 2-20remont-20iphone-20net.jpg
    0

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