Error when clicking on images and buttons in editor

Mathias Hoffmann

• February 01, 2025 11:24

Hi

Suddenly I get an error every time I click on an image or a button in the Wordpress builder.
It seems to be similar to this 4 years old ticket: https://support.brizy.io/hc/en-us/community/posts/360072325771-Brizy-WordPress-page-builder-giving-error-when-clicking-on-button-element-and-popup-button-element

I get the following error in the console when I click on an image or button:

I'm running the latest versions of both Brizy and Brizy Pro.

Any idea why it happens and how to fix it?

Thanks in advance

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• 

  Ariel H.

  • February 03, 2025 08:49

  Hi Mathias,

  Thank you for contacting us.

  This issue often occurs due to a version mismatch. Please confirm that you have the following versions installed:

  

  Otherwise, please provide temporary access to your WP Admin so we can take a closer look at your site. Kindly add us as an Admin user in your WordPress Dashboard and send the details to communitysupport@brizy.io:  

  Community Post link: https://support.brizy.io/hc/en-us/community/posts/24351970573330
  WordPress Admin URL:
  Username:
  Password:

  Best regards,
  Ariel H.

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  Mathias Hoffmann

  • February 03, 2025 11:13

  Hi Ariel,
  
  Thank you for your assistance.
  
  I just now noticed that the version number of the Brizy plugin was showing as "2.510", even though Wordpress didn't show any available updates. I then manually downloaded an installed the latest 2.6.9 version, and it seems to have solved the problem :)
  
  

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