Updates are boken my websites

Laurent Lebedinsky

• January 15, 2025 08:27

Hi,
I use Brizy Pro on 2 websites and I have the same problem with both. For a very long time (too long), I haven't updated the basic “Brizy” + “Brizy Pro” extensions because it totally breaks the site.

Today, it's becoming critical as the flaws are piling up.
- Brizy is in version 2.4.44 (instead of 2.6.4)
- Brizy Pro is in version 2.4.38 (instead of 2.6.3).

I start by updating the Brizy base module. From that moment on, the display is broken, the footer disappears from all pages, as well as other display bugs. Then I update the pro module, which finishes breaking the site. Almost nothing is displayed anymore.

Not being a developer, I'm stuck. I think I should be able to use my hosting to create a clone of the site on a stagging version. If I can, can you help me by looking at the source of the problem, or is it up to me to sort it out?

Here are the 2 website urls: 
- https://www.bois-chauffage-bearn.com/
- https://www.au-roi-de-landouille-64.com/

Translated with www.DeepL.com/Translator (free version)

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  Ariel H.

  • January 15, 2025 10:29

  Hi Laurent,

  Please provide us with temporary access to your WP Admin page of both websites so we can take a look. Please add us as an Admin user to your WordPress Dashboard and send the following details to communitysupport@brizy.io.

  Community Post link: https://support.brizy.io/hc/en-us/community/posts/23939437339026
  WordPress Admin URL:
  Username:
  Password:

  As a precaution, we recommend creating a full backup of your site. 

  Best regards,
  Ariel H.

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  Ben Scott

  • January 15, 2025 22:54
  • Edited

  Had the same issues

  stetches images and doesn't display sections 

  please roll out a fix as recent Wordpress update broke the sites I host

  works 
  stadard Version 2.6.4
  pro Version 2.6.3 

  doesn't work
  standard Version 2.6.7
  Pro Version 2.6.4

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  Ariel H.

  • January 16, 2025 10:41
  • Edited

  Hi Laurent and Ben,

  We apologize for the inconvenience. The recent update introduced some issues, and our developers have already been notified.

  In the meantime, please try rolling back to the following versions:

  Brizy 2.6.4        : https://jmp.sh/hTF2g1V8
  Brizy Pro 2.6.3  : https://jmp.sh/3FPsswmy

  Follow the below procedure to roll back.

  1. Deactivate and delete Brizy Pro
  2. Deactivate and delete Brizy
  3. In your WordPress Dashboard under Plugins - Add New - Upload Plugin, upload Brizy 2.6.4
  4. In your WordPress Dashboard under Plugins - Add New - Upload Plugin, upload Brizy Pro 2.6.3

  If you encounter any issues during this process, feel free to reach out for further assistance.

  Best regards,
  Ariel H.

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  Laurent Lebedinsky

  • January 16, 2025 11:03

  Hi,

  I don't have the same versions as @Ben. I don't have a problem going back as I have backups of the whole site that I can restore easily. But the versions provided (2.6.4 and 2.6.3 for Brizy pro) are the ones that crash the site.

  Is it still useful for me to provide a staging version of the site, or is it better to wait for a patch?
  If so, I'll take care of it as soon as possible.
  
  Regards,
  Laurent

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  Ariel H.

  • January 16, 2025 11:13

  Hi Laurent and Ben,
  
  Sorry about that, please make sure you have the following versions installed and let us know if the issue persists.  

  

  Kind regards,  
  Ariel H.  

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  Laurent Lebedinsky

  • January 16, 2025 21:33

  Hi Ariel,
  I have tried to update the 2 sites with the latest versions:
  - https://www.bois-chauffage-bearn.com/ is ok now!
  - https://www.au-roi-de-landouille-64.com/ still not ok.
  The display is totally broken and the site unusable (fronted).

  I made a staging version with a clone of the site on which I generated a new brizy pro licence that I activated.

  As suggested, I sent an email to communitysupport@brizy.io with the admin account login details and the link to connect to the administration.

  Thank you for your assistance.

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  Ariel H.

  • January 17, 2025 13:15

  Hi Laurent,  

  Thank you for the update.  

  We’ve updated both Brizy and Brizy Pro on your staging site, and everything seems to be functioning properly. Before performing the updates, we disabled all third-party plugins and then proceeded with the update.  

  Here’s a screenshot of the page:  

  

   

  Please check on your end to confirm.  

  Kind regards,  
  Ariel H.  

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  Laurent Lebedinsky

  • April 30, 2025 09:23

  Hi Ariel,
  I realize I hadn't replied? The problem had been solved, but has since reappeared. I've created the message here (for those who want to follow): https://support.brizy.io/hc/en-us/community/posts/25945741479570-Updates-have-boken-my-website
  
  Regards,
  Laurent

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