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Page needs a refresh error + Published page shows up blank

Steven Lewis

Hi there, I am encountering this problem on two different pages on the same site. Pages built previously with Brizy on the same site are not encountering the problem. When I attempt to update the page, I receive the “page needs a refresh” error. Interestingly, if I return to the standard edit page screen (not the brizy builder) I am get the “a newer version of this page was autosaved” message. Restoring that autosave seems to retain the changes made while working in the brizy builder the next time I edit page with brizy. If this was the only issue, and restoring from an autosave was a viable workaround, it would be annoying, but manageable, since I could still get work done. However, attempting to view the page results in a completely blank page. The pages in question are published, not saved as drafts.

I’ve done the usual troubleshooting – make sure brizy / brizy pro are up to date, disable wordfence and jetpack, make sure max execution time is high enough to accommodate, limit page revisions, increase time between autosaves, dsisable / re-enable plugins, clear cache, etc.

The pages in question are

https://torquearms.com/el-ordering-code/
https://torquearms.com/pa-ordering-code/

How should I proceed?

Please and thank you in advance
-Steve

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Comments

5 comments

Date Votes
  • KC George

    Hello Steve,

    Could you please try the solution offered at https://support.brizy.io/hc/en-us/community/posts/22181911460242 and let us know if it helps?

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  • Steven Lewis

    Hi George, I've followed the recommended steps, adding the mod rewrite rules to the .htaccess file and ensuring the post_max_size is set to at least 128MB. As of now, I am still encountering the errors, both in terms of the page displaying blank, and getting the page needs a refresh message when updating the page.

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  • KC George

    Hello Steve,

    In case you are using the Wordfence Security plugin in your WordPress dashboard, kindly implement the solution recommended at https://support.brizy.io/hc/en-us/community/posts/21022565871762 If not, we will take a look at your WordPress Dashboard to troubleshoot this issue.

    Please add a new user to your WordPress Dashboard and send the following details to our email: communitysupport@brizy.io 

    Please let us know  in this forum when you send us the email.

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  • Steven Lewis

    Hi George, Wordfence is installed. I had previously set it to learning mode while troubleshooting, and it had not made a difference. I also tested with Wordfence completely disabled, and got the same result. As of now I reactivated the plugin, set it to learning mode, and still see the same result.

    The new Wordpress user account has been added and an email has now been sent to the community support email address.

    Thank you again for your assistance!

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  • KC George

    Hi Steven,

    Our tests show that changes made to Brizy pages of a smaller size can be saved. The pages that are lengthier are the ones that cannot be saved. Its possible that the ModSecurity configurations that were added via the .htaccess file might not have taken effect. Some hosting providers do not allow changing the modsecurity configuration using .htaccess.

    Kindly request your hosting provider to add these two directives in the ModSecurity configuration file and check if the issue resolves.

    SecRequestBodyLimit 4194304 # Limit request bodies to 4 MB
    SecRequestBodyNoFilesLimit 2097152 # Limit non-file request bodies to 2 MB
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