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Blocks being duplicated/reordered randomly on front end

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4 comments

  • Ariel H.

    Hi Michaelangelo,

    Thank you for reaching out to us.

    Could you please try the approach we did on this support thread: https://support.brizy.io/hc/en-us/community/posts/21313260325906

    The idea is to create a temporary page or a dynamic template, which will allow you access to the hidden global blocks. From there, you can delete all the display conditions.

    If this didn't work for you, please provide us temporary access to your WP Admin page so we can inspect your site.  Kindly add us as an Admin user to your WordPress Dashboard and send the following details to: communitysupport@brizy.io

    Community Post link: https://support.brizy.io/hc/en-us/community/posts/21325467961490
    WordPress Admin URL:
    Username:
    Password:

    Please make a full backup of your site as a precaution.

    If you prefer to use the previous versions, you can also download them here - https://tinyurl.com/5x3n9xfw

    Best regards,
    Ariel H.

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  • Michaelangelo Siracusa

    Apologies for the late response Ariel, I've been away on holiday.  

    I've tried your suggestions, as well as some ideas of my own, and even previous versions of the plugins to no avail, so have sent an email with the requested details to look into.

    Many thanks!

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  • Ariel H.

    Hi Michaelangelo,

    Thank you for your cooperation.  

    We have now fixed the issue on this page:

    The issue appears to be connected to Endurance Cache, which we've now disabled. Please enable it back in a few days and see if you could still replicate the issue.

    We also temporarily disabled Jetpack Firewall, as it is not allowing updates to the page and triggers an error when saving changes to a page. You may consider temporarily disabling this option while working on your page and turn it back on after you have published your changes.

    If you have any further questions, please let us know.

    Best regards,
    Ariel H.

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  • Michaelangelo Siracusa

    Brilliant, thank you so much for your help, and the quick resolution Ariel!

    I'll bear your suggestions in mind, although when I logged in myself the endurance cache seems to be set back at advanced, yes it's working as it should without the duplicate blocks - but will monitor and see if this affects things going forward.

    Thanks again.

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