Posts template results in posts with a block that is not in the template??!!

Noralf Gamlem

• September 11, 2024 19:06

Seems like this is a problem after we upgraded to the latest version (including Pro). If you look at e.g. this post: New assay from PatoGen - Saprolegnia spp! - PatoGen

There is a block on top with a background image and the post title that we are unable to find in the template :(

Any idea?

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  Ariel H.

  • September 12, 2024 08:51

  Hi Noralf,

  Thank you for reaching out to us.

  I assume that you are referring to this?

  

  Could you please provide us temporary access to your WP Admin page so we can look into this issue? Please add us as an Admin user to your WordPress Dashboard and send the following details to: communitysupport@brizy.io.

  Community Post link: https://support.brizy.io/hc/en-us/community/posts/21313260325906
  WordPress Admin URL:
  Username:
  Password:

  Please make a full backup of your site as a precaution.

  Best regards,
  Ariel H.

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  Noralf Gamlem

  • September 12, 2024 08:57

  Correct. :-) Backup is in place and login details should be sent to communitysupport@brizy.io (let me know if it has not arrived). Thank you for your help.

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  Ariel H.

  • September 12, 2024 10:17

  Hi Noralf,

  Thank you for your cooperation.

  We have fixed this issue by creating a temporary dynamic template called "test."

  
  This allowed us to access the hidden global block, and from there, we deleted all the display conditions.

  
  If you encounter a similar issue with other sites that you manage, this approach should address it.

  

  
  If you have any further questions, please let us know.
  Best regards,
  Ariel H.

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  Noralf Gamlem

  • September 12, 2024 10:33

  Great! Thanks a lot. :-)

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