My pro plan is not connecting

Nicole Gottselig

• April 29, 2024 15:27

Hi there, 

I bought a personal pro plan, but it's still not connecting and I would like to publish my website today. Can you please help me. Thank you!

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  Ariel H.

  • April 29, 2024 15:42

  Hi Nicole,

  Thank you for reaching out to us.

  I assume that you are having issues connecting your domain name to your Brizy Cloud website, please try the steps suggested on this link:
  https://support.brizy.io/hc/en-us/articles/360041764052-Custom-domain-A-Record-Redirect

  If you have any questions or need further clarification on these instructions, please don't hesitate to let us know.

  If this is not the issue you are facing, please provide us with more details so that we can assist you more effectively.

  Best regards,
  Ariel H.

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  Nicole Gottselig

  • April 30, 2024 05:49

  Hi Ariel, 

  Thanks for the fast reply. 

  I'm actually trying to use the features here (the red dot says I need a pro plan to access them, which I do). I'll sort out the domain another time; but this is helpful what you sent above.

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  Ariel H.

  • April 30, 2024 08:04

  Hi Nicole,

  Thank you for contacting us.

  It possible that the Pro features might not be activated on your end. To fix this, kindly follow the instructions provided in this support link - https://support.brizy.io/hc/en-us/community/posts/15275201655442-PRO-plan-doesn-t-work

  Please try this and let me know how it goes.

  Best regards,
  Ariel H.

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  Nicole Gottselig

  • April 30, 2024 08:07

  Hi Ariel,

  I just tried as per the instructions and it takes me back to the payment page—see screenshot. I've already paid :)

   

  

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  Ariel H.

  • April 30, 2024 10:33

  Hi Nicole,

  Thank you for the update.

  After reviewing your projects, it appears that you have successfully activated the Pro features.

  

  If you have any additional questions, please don't hesitate to reach out to us.

  Best regards,
  Ariel H.

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  Nicole Gottselig

  • May 04, 2024 06:02

  Hi Ariel, 

   

  I'm still coming back to the Free plan when trying to update this page. Hoping you can help resolve this. Thanks.
  
  

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  Nicole Gottselig

  • May 04, 2024 06:04

  Hi Ariel, it's resolved now. I see I have access to one pro site with my plan.  Have a great day!

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