Page display problems when updated to 2.4.26 & 2.4.24 pro

Ian Stratton

• July 31, 2023 11:37

I updated to 2.4.26 & 2.4.24 pro and then my pages display like there is no css being used.

I've turned other plugs off and it displayed ok when I turned off

Premium Add-On for Page Builder Framework - Version 2.9.1

 

Once I downgrade the plus ins to 2.4.24 & 2.4.23 Pro the site works again without any problems.

This is only on a staging site but I obviously don't want to update the live site if there are going to be problems there.

 

Ian 

 

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  Ariel H.

  • July 31, 2023 13:30

  Hi Ian,

  Thank you for reaching out to us.

  If by any chance your website is hosted with GoDaddy, please try to disable the CDN temporarily and see if this helps:
  https://in.godaddy.com/help/enable-or-disable-my-cdn-40921
  Also, try to temporarily switch to another browser and see if this resolves the issue.

  Otherwise, please provide us with temporary access to your staging environment, so we can take a closer look into this issue. 
  Kindly grant us temporary access to your WordPress admin by adding us as a user. Please send the necessary login details to communitysupport@brizy.io.

  Here are the details we need:

  Community Post link:  https://support.brizy.io/hc/en-us/community/posts/12792912433426
  WordPress Admin URL:
  Username:
  Password:

  Best regards,
  Ariel H.

   

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  KC George

  • August 03, 2023 06:54
  • Edited

  Hi Ian,

  Thank you for inviting us to your WordPress Dashboard. Could you elaborate on the context of your problem? As I understand, when updating to the most recent Brizy versions, Brizy clashes with the Page Builder Framework Premium Addon plugin, causing the website frontend to break.

  How do you in tend to use the Page Builder Framework Premium Addon along with Brizy?

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  Ian Stratton

  • August 02, 2023 16:19

  Hi

  Yes that seems to be the problem, the page seems to display ok if I turn off Page builder framework after the update.
  Unfortunately the header and footer are built with WPBF so I can’t turn it off.

  This is the first project I have used Brizy for. I probably started using WPBF first and then added Brizy.

  I’ve built some themes in the past from scratch but hoped this would make it easier. I have been learning both builders at the same time so probably have made some mistakes.

  As I said before I’ve been using custom sections in WPBF for the menu and footer. I know you can do global things with Brizy but I got to a point where the navigation was working better in WPBF for me. It might not be the right way to do things but the hooks function of the WPBF have been really useful for the this site. Especially for adding extra text in WooCommerce product pages.

  I’ve taken this site live now so I’m reluctant to change the set up now.I did have problems before when I first started using Brizy when after an update the loader got stuck when trying to edit the pages - https://support.brizy.io/hc/en-us/community/posts/16004542482321-Brizy-stuck-at-loading-

  You do recommend WPBF as a theme to use but are you suggesting that I shouldn’t use it?

  Thanks for your help

  Ian Stratton

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  KC George

  • August 03, 2023 07:29
  • Edited

  Hi Ian,

  We do recommend Page Builder Framework as a theme. We are sorry that the most recent Brizy versions are incompatible with its Premium Addon. I will report this incompatibility and we will on making Brizy compatible with the premium addon.

  In the meanwhile please roll back to previous Brizy versions to fix this issue on your project. We would appreciate ongoing access to your staging site so that our developers can assess the incompatibility issue and work towards a solution.

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  Ian Stratton

  • August 03, 2023 08:20

  Hi 

  I'm happy for you to access the site to test compatibility.

  Many thanks

  Ian 

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  Ariel H.

  • December 04, 2024 11:33

  Hi Ian,  

  I’m following up on the issue you recently reported. Unfortunately, the previous credentials provided are no longer valid. Could you kindly resend them and grant us temporary access to your WP Admin page again?  

  Best regards,  
  Ariel H.

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  Ariel H.

  • December 13, 2024 09:04

  Hi Ian,  

  I’m following up on the issue you reported. It’s been 9 days since our last request, and unfortunately, the previous credentials you provided are no longer valid. Could you kindly resend them and grant us temporary access to your WP Admin page again so we can assist further?  

  Best regards,  
  Ariel H.  

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  Ariel H.

  • January 03, 2025 09:02

  Hi Ian

  We’re still waiting for the website credentials to investigate your issue. If we don’t hear back within 7 days, we’ll close the ticket, but you can always reopen it if needed.  

  Looking forward to your reply.

  Best regards,  
  Ariel H.

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