Brizy stuck at loading

Ian Stratton

• June 08, 2023 17:36

I'm using Brizy 2.4.21 & Pro 2.4.17 and the editor gets stuck with the loading placeholder gif showing.

I have no other plugins activated and using 2022 - 2023 theme.

these are the error messages showing in Safari 

SyntaxError: Invalid regular expression: invalid group specifier name
(anonymous function) (editor.min.js:1)

[Error] TypeError: Right side of assignment cannot be destructured editor.pro.min.js:2103

I did mention this on https://support.brizy.io/hc/en-us/community/posts/15923951281809-Brizy-2-4-20-update and got a reply.

I've tried the site without the cache set up but it doesn't seem to make a difference.

I'm happy to give you access to the site if you need it

thank you 
Ian 

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• 

  KC George

  • June 09, 2023 08:23

  Hi Ian,

  Usually the looping pre-loader indicates that a software in your hosting server environment is interfering with Brizy editing. To fix the problem, please sign in to your hosting account and check if any of the software listed below is enabled on your server management system (like cPanel). Disable these systems one at  a time and see if that makes a difference.

  • Security system
  • Malware protection
  • Firewall
  • DDOS

  Please also check if you have installed a security plugin in your WordPress Dashboard. Deactivate the plugin and check if the error disappears. Once you identify the interfering software, relax the security restrictions to allow Brizy editing, in consultation with your hosting company.

  Please contact us again if you need assistance in identifying the interfering software. We will require access to your WordPress Dashboard to troubleshoot this for you.

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  Ian Stratton

  • June 09, 2023 11:06

  I didn't have this problem with previous versions of the plugins.

  Can I send you login details privately?

   

  Ian

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  Ian Stratton

  • June 09, 2023 11:21

  This seems to be a problem only when using the safari browser

   

  Ian 

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  Ariel H.

  • June 09, 2023 12:11

  Hi Ian,

  Thank you for the update.

  I would like to confirm that we are currently addressing an issue with the Safari browser. Our development team is aware of this problem and actively working to resolve it as quickly as possible.

  In the meantime, I kindly request that you use an alternative browser for editing your pages. This will ensure a smoother experience until the Safari browser issue is resolved.

  Sorry for the inconvenience.

  Best regards,
  Ariel H.

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