Can't disconnect previously Synced site

Viktor Andreev

• August 28, 2022 06:36

Hi,
after an issue with my hosting I decided to download and sync one of my sites again (dr-kanev.org).
I deleted the site files and folders from the host, but when I go to the brizy.cloud > Site > Publish  options the Server Sync option still says "disconnect" and no matter how many times I press "Disconnect" nothing changes, so I can't initiate a new Server Sync procedure.
Please help. 

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  KC George

  • August 29, 2022 06:41

  Hi Viktor

  Can you please mention the brizy.site URL of your website so that we can check?

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  Viktor Andreev

  • August 29, 2022 10:39

  The brizy preview URL is  - https://www.brizy.cloud/projects/52315/preview

  But I also have the same problem for example with - https://www.brizy.cloud/projects/627514/preview

  , so maybe it is not a project related problem?!

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  KC George

  • August 30, 2022 02:56

  Hi Viktor

  The right sequence was to disconnect Server Sync in Brizy Cloud and then delete the files on the hosting server. We will need to see how we can restore things at the Brizy Cloud project. We will need sometime to fix this.

  In the interim, can you try these work arounds?

  1. Do you have access to the previous downloaded ZIP file? Can you transfer the files back to the server following the procedure here and then check if you are able to disconnect the Server Sync from Brizy Cloud? 
  2. If this does not work, can you consider hosting the website temporarily  with Brizy Cloud by adding your custom domain to your project? https://support.brizy.io/hc/en-us/articles/360041764052-Custom-domain-A-Record-Redirect- 

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