CNAME NO VALID HOST NAME

divina ramirez

• July 05, 2022 02:17

Hello,

I need help connecting my domain to brizy.

in the DNS in brizy it asks me to connect the cname apricot12397443.brizy.site but when adding it to my provider it says that it is not valid. DNS type A was added just fine.

Thanks a lot
Best regards
Divina

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• 

  KC George

  • July 05, 2022 07:15

  Hi Divina,

  Different domain registrars may have slightly different method to add domain records. For example, with Namecheap.com, this is how one would add domain records.

  

  Please let us know

  1. Your domain name
  2. Your domain registrar (if you are adding your domain records with them)  

  We can give you specify on how you should add the records

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  divina ramirez

  • July 05, 2022 11:53

  Hi George,

  Thanks for your quick response Sorry I don't know much about the subject. When trying to register the DNS that BRIZY requests in the domain provider This is what is happening These are the current records at my provider If I try to do this What can I do? Thank you very much for your help

  Best regards

  Divina 

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  KC George

  • July 05, 2022 16:30
  • Edited

  Hi Divina,

  May be you have attached an image to your email. Email attachments do not work with our Support Forum. Please click on  https://support.brizy.io/hc/en-us/community/posts/7383834887697 and attach your images here.

   Can you please answer these questions

  1. Your domain name
  2. Your domain provider name  

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  divina ramirez

  • July 05, 2022 13:08

  Hola George,

  El nombre de mi domino es: farodelyoga.com

  El nombre de mi proveedor es: ionos

  Estas son las capturas de pantalla

  

   

  

   

  Thank you for your help

  Best regards,

  Divina

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  KC George

  • July 05, 2022 16:44

  Hi Divina,

  There is a spelling mistake in your CNAME entry and hence you could not add it. Instead of apricot12397443.brizy.site, you have added apricot12397443.brizy.sitio. Please edit your CNAME record and correct the spelling mistake.

  

  Once you have added the CNAME Record, it should look like this

  

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  divina ramirez

  • July 05, 2022 16:56

  Thanks a lot

  I had not realized that my browser did the translation of the CNAME

  I already added it with the correct word in English.

  Thanks a lot

   

   

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  KC George

  • July 05, 2022 17:12

  Hi Divina,

  Please delete your custom domain and add it again. Your A Record and the CNAME record should show green. This will help purge the DNS cache on our server.

  Then wait for half an hour and see if the the domain resolves correctly.     

  

   

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