Lost Lottie animation after installing Brizy Pro 2.4.2.

Josephus Stam

• June 30, 2022 12:03

Lost Lottie animation after installing Brizy Pro 2.4.2.

If I open the front page with the Brizy Editor it says I have to upgrade to use the Lottie element, but I just did so.

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  Permanently deleted user

  • June 30, 2022 19:59

  Hi,

  Thank you for contacting us.

  Are you working in a free account? If you have a Pro plan and you are working in a Free account then you will have the options only from the free account. 

  Regards, Nelea.

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  Josephus Stam

  • July 01, 2022 09:13

  No, I paid for the Pro (personal) version.

  I put in my license key and now the Lottie is showing in the backend, but not on front.

  Had to 'update' the page, but now it's working again.

  Kr,

  Johan

   

  https://ghostwritingbymirjam.nu/

   

   

   

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  Permanently deleted user

  • July 01, 2022 09:44

  Hi,

  Thank you for letting us know. Yes, now the lotte element is showing in the front end too. 

  Regards, Nelea.

   

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  Sandeep Maderametla

  • January 18, 2024 10:10

  Hello I am facing the same issue with www.mande.network 
  
  My lotte-files and and some elements are not loading inspite of renewing to pro-subscription agency cloud. Can you please fix this? 

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  KC George

  • January 18, 2024 13:22

  Hi Sandeep,

  I have replied to you here https://support.brizy.io/hc/en-us/community/posts/16455792150162

   

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