BRIZY form, via SMTP form not working

David Araujo

• June 29, 2022 17:31

Client has Godaddy emails (office 365). Tried sending first through Wordpress, but that doesn't work, only gmail works. Next I tried SMTP, then with the plugin WP SMTP, and it's still not sending out email, let alone notifications. I get leads, but not emails. I've been talking to Godaddy to resolve. Wondering if there is an answer in here.

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• 

  KC George

  • June 30, 2022 04:23
  • Edited

  Hi David,

  GoDaddy does not support PHP Mail which is the default email sending option of WordPress. You should be able to send out email notifications through WP Mail SMTP plugin. In the plugin, choose the 'Other SMTP' option (see the first image attached) Use the Office 365 SMTP server to send out the form data. In the plugin, please use these settings.

  • SMTP Host: smtp.office365.com
  • Encryption: TLS
  • SMTP Port: 587
  • Authentication: Enable Authentication Username: Office 365 email, Password: Email Password

  The default email sending option in WordPress will be replaced with the SMTP server you have just setup. Then please select the 'WordPress' option in Brizy form to send out form data (see the second image attached)     

  

   

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  KC George

  • June 30, 2022 04:32

  Hi David,

  One another point. You cannot uncheck an Email Notification option with Brizy forms. To select an alternate Email Notification option, you need to

  1. Duplicate the form by clicking on the right hand side top corner and then on the 'Duplicate' icon. 
  2. Select an alternate Email Notification option in the duplicated form and configure it
  3. Delete the original form.

  

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  Jennifer Herring

  • July 21, 2023 05:09

  I followed these steps except I used the GoDaddy listed settings for a managed WordPress site:

  Host: relay-hosting.secureserver.net
  Encryption: none
  Port: 25
  SMTP Authentication: none
  Auto TLS: off

  The test email comes through from the WP Mail SMTP plugin but when I submit the Brizy form (configured to Wordpress) no email comes through. 

   

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  KC George

  • July 21, 2023 08:33

  Hi Jennifer,

  We will need access to your WordPress Dashboard to troubleshoot this issue for you. If you need help with this, please add me as a user to your WordPress Dashboard and send the following details to our email: communitysupport@brizy.io 

  • Community Post link: https://support.brizy.io/hc/en-us/community/posts/7253567041681/
  • WordPress Admin URL: 
  • Username
  • Password

  Please let us know here when you send us the email.

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  Jennifer Herring

  • July 21, 2023 22:37
  • Edited

  I sent the email but I figured it out before you replied. I used the settings I sent in the WP Mail SMTP plugin and then the Office settings in the Brizy form builder using the SMTP option. 

  WP Mail SMTP:

  Host: relay-hosting.secureserver.net
  Encryption: none
  Port: 25
  SMTP Authentication: none
  Auto TLS: off

  Brizy Form Builder (SMTP Option):

  • SMTP Host: smtp.office365.com
  • Encryption: TLS
  • SMTP Port: 587
  • Authentication: Enable Authentication Username: Office 365 email, Password: Email Password

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