recaptcha is not working (ERROR for site owner: Invalid site key)
When is Brizy going to have this fixed?
Jorge A Torres brought this to Brizy's attention 13 days ago. I (Craig B) posted about it 9 days ago. There is no way to turn off reCaptcha once you add your keys. The keys become a permanent part of your website. You cannot change the keys. If you attempt to change your keys, the reCaptcha badge shows an error message (ERROR for site owner: Invalid site key) and your forms don't work. Forms are a basic function of most business websites. This should've been fixed soon after the issue appeared. The only fix that works is to remove all contact forms and replace with a third party contact form plugin.
For reference, here are the previous posts -
https://support.brizy.io/hc/en-us/community/posts/6883865845009
https://support.brizy.io/hc/en-us/community/posts/6976063456529
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Hi Craig,
This issue is fixed at our end and it would be available to you along with our next Brizy and Brizy Pro updates.
If you duplicate the form and delete the original form, you should be able to get rid of the recaptcha error from your website temporarily.
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An update was released today (2.4.3) - the changelog shows the only change is "New Templates". I was told the reCaptcha issue was fixed and would be included in the next Brizy and Brizy Pro updates. According to the changelog, that's not true. When are you going to fix the Brizy form/reCaptcha issues?
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Hi Craig,
We are sorry we could not keep our promise. We do have few bug fixes which are waiting to be released. I have escalated this issue. We hope to have a release soon.
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Hi,
I am currently experiencing this issue on my site. Any update on when this will be fixed?
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Hi,
Sorry, we don't have an exact ETA when this update will be released.
Best regards, Nelea.
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I have the same issue. It is a very, very basic function that should work.
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Hi Chris,
We are sorry for this inconvenience. This issue is fixed at our end, we are hoping to release the fix soon.
Apologizes again for all inconveniences we caused.
Best regards, Nelea.
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I emailed support@, hello@, kcgeorge@ (brizy.io) almost 18 hours ago about this. I received a confirmation emaiI but no response to the below email.
From my email -
"I am really frustrated about this reCAPTCHA issue. If this had been any of the other major builders, it would have been fixed in less than 24 hours. I question whether Brizy will have this fixed in 24 weeks (it’s already been almost 12 weeks). Why would any programmer think it’s a good idea to have a feature such as reCAPTCHA that could not be turned off or have the keys updated. Where are the keys stored that they can’t be deleted?
Please have Dimi email me with an explanation as to why this has not been fixed as promised. I have been told the issue has been resolved and would be released in the next update. The next update only included templates. The next update after that also did not include the fix. Why? Has the issue really not been resolved? Does anyone know how to fix it?"
If appears that this bug was introduced with the 2.4 update. Before that, it was possible to remove the reCAPTCHA settings and create new reCAPTCHA settings in the contact form element. If you attempt to change your reCAPTCHA keys after the 2.4 update, your contact forms stop working and you get an error message in the reCAPTCHA banner. This is a very basic function and needs to take priority over everything else!
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Hi Craig,
As Natalia is in communication through email, we will carry forward discussion by email.
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