Hosting issue

Georgios Villios

• June 13, 2022 16:49

I've tried to set up my pippinmotorrepairs.com.au site created with Brizy Cloud with hosting through Namecheap and sadly there have been some technical issues.  Namecheap has responded with the following, please assist.

As our investigation shows, there is something wrong with the code, especially with its implementation on the server. Unfortunately, as a web hosting-oriented company, questions concerning code-debugging, web development, or optimization are out of our support scope. Thus, we recommend contacting your developer for further investigation.

Should you require any further assistance, please let us know.

We look forward to your reply.


Regards,
Roman Blyshchak
Hosting Customer Support
Namecheap, Inc.

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  KC George

  • June 14, 2022 07:02

  Hi Georgios,

  The website https://www.pippinmotorrepairs.com.au/ appears hosted with Brizy Cloud. The page seems to be loading fine. However the URL https://pippinmotorrepairs.com.au/ (without www) shows a project not found error. We can look into this. 

  Did you attempt HTML download or the Server Sync option with EasyWP?   

      

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  Georgios Villios

  • June 15, 2022 03:36

  Thank you so much for your reply. 

  I just couldn't resolve the Server sync option, downloading the HTML files and uploading them to my Namecheap CPanel. Name cheap (see above) replied 'As our investigation shows, there is something wrong with the code, especially with its implementation on the server. Unfortunately, as a web hosting-oriented company, questions concerning code-debugging, web development, or optimization are out of our support scope. Thus, we recommend contacting your developer for further investigation.

  I really want to solve this, with the 'Server sync option'.

  What I successfully did, was use the 'Custom domain' option via Namecheap and I used this with gvdstudio.com.au via Namecheap and I've had no issues at present.

  If you could please assist me further with the 'Server sync option', that would be immensely appreciated.

   

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  KC George

  • June 15, 2022 05:55

  Hi Georgios,

  Can you please share more details with us about the problem you had faced with the Server Sync option?

  1. Did you follow the procedure  mentioned here? https://support.brizy.io/hc/en-us/articles/360027008491-Server-Sync
  2. At what step did you face the issue?
  3. What was the specific issue you have faced? 
  4. Can you share some screenshots?

   

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  Georgios Villios

  • June 16, 2022 22:58

  Thank you again for the above response and assistance.  I'm building another site and will try again using the 'Server Sync' option.  I'll keep this support line open and return with more feedback, with screenshots of the process involved.  Thank you again.

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