pop up function with links not working properly/ close button not shown
Hello,
I added links to some of the buttons on pages, which are to pop-up when clicked. The pop-ups work fine but the close button is not shown on the live site, which makes it difficult on Desktop and impossible on mobile, to close the page
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Hi,
Thank you for contacting us.
Unfortunately, I could not reproduce the issue you reported, everything is working well. Can you please try to change the setting of the close button and the color like in this video? If still will not work can you please check if you have the same problem if you disable all your external plugins except Brizy Free and Pro? Also, Can you confirm that you are using the latest Brizy Free and Pro version 2.4.1?
Best regards, Nelea.
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Hi Nelea,
I have done everything you recommended but still have the same issue. Please see attached screenshots.
Kind regards,
Herman
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Hi Herman,
We could not see your attachment as our Community Forum does not accept email attachments. If you like to add an attachment, please click on https://support.brizy.io/hc/en-us/community/posts/6816029894929 and add it here.
Can you please share a URL where we can see this problem?
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Hi George,
These are the screenshots
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The site is on maintenance
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Hi Herman,
Can you please confirm if you are following the procedure mentioned in this video for customizing the close button? https://youtu.be/4jS8Gfkn-l0?t=316
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Hi George,
Yes, I did follow all the steps in the video.
Kind regards,
Herman
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Hi Herman,
We need to take a look at your project to help you further.
If you need help with troubleshooting, please add me as a user to your WordPress Dashboard. My email: kc.george@brizy.io. Please enable the option "Send the new user an email about their account" as in this screenshot https://jmp.sh/tSRznJX
Once you have sent me an invitation, please let me know here.
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