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Thats incredible!!! I lost my job AGAIN!!!

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51 comments

  • Piotr Rewucki

    I started exporting it, just not to lose it, like the other. And after 10 minutes, exporting message dissapeared, altogether with the project!

    Please FIND IT!

    I already lost entire site earlier this year!

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  • Piotr Rewucki

    https://blueberry11914143.brizy.site/

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  • Natalia Chitoroaga

    Hi Piotr,

    Natalia here! Thank you for your message.

    Your project is restored - "Chantal TT"; Please, give us additional details on how this issue happened? In our database we see this page was deleted manually.

     

    Regards, Natalia

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  • Piotr Rewucki

    Thank you for quick and accurate help.

    Well, it happened to me second time. I lost first project, which was a complete site, forever.

    This time it was new project in Jobs workspace. You restored this into Personal, but that's no problem.

    I never touched Delete command, and never had any confirmation dialog.

    I just clicked Download Now at the bottom of How to publish your site dialog box, only to protect myself from losing project again... Unfortunately, after around 10 minutes, dialog dissappeared and project with that too.

    Please, find this bug, as this is freightening, and keeps me from using this platform for serius jobs... And I would love to use it!

    If you need any other information or test, please do ask!

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  • Bogdan Heretoiu

    I wonder if the backing up triggers it.. I'm afraid to try it now LOL

     

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  • Natalia Chitoroaga

    Hello Piotr, 

    Thank you for all these details. I really appreciate it. 

    I want to inform you that our back-end team is investigating this issue. I added your comments to our internal issue, I hope this will help them to understand how this bug occured.

     

    Thank you again!

    Regards, Natalia 

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  • Piotr Rewucki

    That would be great - thank you. Perhaps they will find traces of my other project that got lost.

    For now, I resumed the work, and try to download zip every now and then. 

    By the way, is there any confirmation dialog before deleteing project manually? Deleting is available from very same menu as publish, so I get scared everytime I publish ...

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  • Permanently deleted user

    Hi Piotr,

    Thank you for contacting us.

    Yes, after you click delete project, a message will appear on the screen asking if you are sure, see here.

    Best regards, Nelea

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  • Piotr Rewucki

    That is something I have not seen, neither first or second time I lost projects...

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  • Natalia Chitoroaga

    Piotr, I have 2 special requests:

    1. Try again to download a random project in your account with the HTML export option, check the project right after - it will be saved? We are trying to reproduce in the same environment as it had happened at your end, last Friday, without any success at this moment.

    2. Delete a random project in your account. Will you see the browser pop-up asking for a confirmation? this one - https://jumpshare.com/v/LwCsQwVIybDnHjQ5UMq5 

     

    Thank you!

    Natalia

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  • Piotr Rewucki

    1. Since then I am downloading Chantal TT with no problems. I just choose download html at the bottom, nothing else. I download project.zip. The project remains intact.

    2. I just tried to delete Meble z opwiescia once, I got confirmation dialog, clicked yes. But the project is still there.

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  • Natalia Chitoroaga

    Thank you Piotr.

    A completely different behavior... 

    The issue #2 will be fixed in the next release.

     

    Thank you for your time!

    Regards, Natalia

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  • Piotr Rewucki

    So there is SOME issue there. Good you'll work on this! Thanks!

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  • Piotr Rewucki

    Hi, I recently found some tracks of the site I have lost - that is the site that dissapeared from brizy cloud.

    Its address was kiwi2130487.brizy.site

    When I try this address now, I get 'project not configured'

    Any chances that it can be restored?

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  • Permanently deleted user

    Hi Piotr,

    Thank you for your message.

    I have opened an issue regarding this problem.  We are investigating it, and when we will found some results, will inform you here regarding this.

    Best regards, Nelea.

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  • Piotr Rewucki

    And again.... My project has just disappeared. I dunno what to say...

    Please restore it.

    Mudgies Ball Bartek

    https://lime4597509.brizy.site/

    Project not configured

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  • Piotr Rewucki

    Any updates on my issue?

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  • KC George

    Hi Piotr,

    We have investigated your project. We could not restore your project yet.

    Today was a holiday for our European office. Once our staff returns to work on Monday following the weekend, we will continue to work on restoring your project.

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  • Piotr Rewucki

    Ok, I will wait and hope they will find and restore it... SPAM"

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  • Natalia Chitoroaga

    Hello Piotr,

    Natalia here. 

    In our database, we see that this project was manually deleted at 2022-10-13 09:51:04;

    It was successfully restored and added back to your account 

     

    Let me know if you have any other questions.

    Regards, Natalia

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  • Piotr Rewucki

    Yes, I do have questions. Because it's the third time now, and I do not delete those projects. They disappear by themselves. Please fix this 

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  • Piotr Rewucki

    Well, this happens again.... no words.

    Please restore my project that dissappears:

    https://lychee15365441.brizy.site/

    And no, it was NOT deleted manually

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  • Piotr Rewucki

    Please help me!

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  • Permanently deleted user

    Hi Piotr,

    Our developer is working.  We'll reply you with an update as soon as possible.

    Regards,

    Nelea.

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  • Piotr Rewucki

    This time I tried to download my project, but after half an hour of 'preparing' I couldn't get my 'save as' window, I just closed 'preparing' dialog box. And that is the moment I lost the project in the dashboard interface... Or maybe it was already lost before..

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  • Ariel H.

    Hi Piotr,

    Thank you for waiting.

    We have now restored your website, please have a look at and let me know how it goes.

    Don't forget to clear your browser cache before working on your pages.

    I also suggest updating your password in your member dashboard for your security.

    If you have any further questions, please let us know.

    Best regards,
    Ariel H.

     

     

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  • Piotr Rewucki

    Please restore my next project that dissapeared

    https://lemon16286089.brizy.site/

    And again, no, I have NOT deleted it in any way. As in all previous couple of times, it disappears when I try to download html.

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  • Piotr Rewucki

    When you restore it, please restore another that I try: https://www.brizy.cloud/projects/16286080/preview

    I get:

    Oops! An Error Occurred

    The server returned a "404 Not Found".

    Something is broken. Please let us know what you were doing when this error occurred. We will fix it as soon as possible. Sorry for any inconvenience caused.
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  • Ariel H.

    Hi Poitr,

    Thank you for contacting us.

    Could you please make a short video to demonstrate how you are downloading the HTML?   It's possible this issue only occurs on your specific account.
    So far, we haven't had a similar problem with our 50K subscriptions, except for your account.  

    I am looking forward to your response.

    Best regards,
    Ariel H.

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  • Piotr Rewucki

    There is really nothing to video... I just click Publish then click Download Now and after half an hour, when nothing happens (except waiting animation), I just reload/refresh the page, and the projects are gone. I do not have that many projects there, so I can create another account, or better you create one for me if you like. Or please, just find other solution, because it is scary for me now as hell, to start another project every time.

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