Images not loading

Joseph Antony Francis

• May 17, 2022 04:35

I have the latest Brizy pro version. Recently images are not loading on Brizy pages. Even small sized images. 

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  KC George

  • May 17, 2022 08:45

  Hi Joseph,

  Can you please share a URL where we can take a look at this issue?

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  Joseph Antony Francis

  • May 18, 2022 00:14

  https://pearlcitymassacre.com/

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  KC George

  • May 18, 2022 11:31

  Hi Joseph,

  I glanced through your website. I did not find a single missing image. Please see this video. https://jmp.sh/rwwRmpm

  Can you please share a screenshot of a missing image you are seeing? 

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  Marilena Marino

  • June 02, 2023 09:49

  Hi,

  Same problem on my website - example sparkastrology.com/june-delight

  Updated to the latest version of Brizy yesterday, but no change. 

  Brizy Version 2.4.20

  Brizy Pro Version 2.4.19

  Tried on multiple desktop and mobile browsers.

  Thanks,

  Marilena

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  KC George

  • June 02, 2023 11:22

  Hi Marilena,

  We would like to take a look at your project to troubleshoot this issue for you. If you need help with this, please add me as a user to your WordPress Dashboard and send the following details to our email: communitysupport@brizy.io 

  • Community Post link: https://support.brizy.io/hc/en-us/community/posts/6182631536145
  • WordPress Admin URL: 
  • Username
  • Password

  Please let us know here when you send us the email.

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  Marilena Marino

  • June 07, 2023 15:14

  Hi, thanks for picking this up. I sent you an email earlier, as requested. Regards, Marilena

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  KC George

  • June 07, 2023 15:37

  Hi Marilena,

  The most recent Brizy versions have an incompatibility with the Jetpack's 'Image Accelerator' option. In your WordPress Dashboard under Jetpack - Dashboard - under the heading 'Performance and Growth' I have disabled 'Image Accelerator' option. Please see this screenshot. https://jmp.sh/4qOCj36n

  Now you can add images to a Brizy page. Please check and let us know if everything is working fine.

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  Marilena Marino

  • June 13, 2023 14:01

  Hi,

  Thank you very much. That fixed the issue.

  Cheers,

  Marilena

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