SSL error (ERR_SSL_PROTOCOL_ERROR)

Completed

Edoardo Franzoni

• May 04, 2022 09:46

Hi, My website says it's not secure because the SSL certificate invalid.
the issue is not on Tophost side, but on Brizy.

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  KC George

  • May 08, 2022 03:43
  • Edited

  Edoardo,

  Can you please share your URL? Is your website on Brizy Cloud? 

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  Edoardo Franzoni

  • May 04, 2022 11:43

  the url is www.scindopayments.com.
  Yes is on brizy cloud.

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  Edoardo Franzoni

  • May 04, 2022 11:44

  

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  Natalia Chitoroaga

  • May 04, 2022 13:05

  Hi Edoardo,

  Thank you! Your page is secured now. 

  Don't forget to clear your browser cache ;)

   

  Thank you!

  Regards, Natalia 

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  Chris W

  • May 04, 2022 20:11
  • Edited

  Hi Natalia,

  I am having the same issue I have cleared browser cache and checked for other common issues related to the error everything seems ok.

  My site is in progress at the moment, but I didn't want to wait until the last to get it resolved.

  My site is on Brizy Cloud too... www.czvn.net

  Thanks in advance!

   

   

   

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  KC George

  • May 05, 2022 08:37

  Hi Zane,

  If your website is hosted with Brizy Cloud, we will take care of your SSL issues. Looks like you have developed this website using WordPress and have hosted it with https://newfold.com/. Please contact them at askhr@newfold.com for help with SSL for your website.

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  Chris W

  • May 05, 2022 09:34

  Hi Kc George,

  I purchased my domain with iPage.com but I have my domain redirected here. I do build parts for my Cloud site with Brizy WordPress builder because the Brizy Cloud builder tools are not as good as the WordPress Brizy builder yet. If I disconnect the wordpress side then Brizy Cloud should become the host since I already have my domain pointed here right?

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  Chris W

  • May 05, 2022 09:41

  I deleted the WordPress site and a message popped up saying my site has been successfully repointed. I am guessing it is now completely hosted on Brizy Cloud?

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  Chris W

  • May 05, 2022 09:47

  Its 2:45 AM here going to bed please check on the SSL for me now I should be hosted now on Brizy Cloud I checked in a few hours. thx

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  KC George

  • May 05, 2022 12:01

  Hi Zane,

  Looks like you have two A Records pointing to your domain name. Can you please login to your Domain Control panel and delete the A Record with IP 66.96.147.104? 

  

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  Chris W

  • May 05, 2022 16:19

  Hi Kc George,

  Its done you should only see the Brizy IP now...

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  Natalia Chitoroaga

  • May 05, 2022 19:43

  Hi Zane,

  The page is secured now. Please, clear your browser cache.

   

  Regards, Natalia

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  Chris W

  • May 07, 2022 04:05

  Seems to be working now! Thank you!

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  Tatiana Samokhvalova

  • July 16, 2022 11:03

  Hi there! I think there is an SSL problem on the server side, my DNS are updated correctly (had to contact my registrar, and now they see ok). But after few days SSL Error (Protocol or Internal) stays.

  My website is peva.band

  Here are the screenshots:

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• 

  KC George

  • July 16, 2022 12:32
  • Edited

  Hi Tatiana,

  Please try the suggestion in my reply to you in this post. https://support.brizy.io/hc/en-us/community/posts/360075876612

  If it does not help, we will restore the SSL for you.

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  Tatiana Samokhvalova

  • July 16, 2022 15:32

  It works now, already after 1 minute! Thanks a lot!!!

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  Jessica G Niehues

  • September 11, 2023 17:01

  Hello, 
  
  I'm having the same issue. Could you help me out?
  
  https://www.franpavoni.com.br/

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  KC George

  • September 12, 2023 05:42

  Hi Jessica,

  We have generated the SSL certificate for this domain. Please check. If you are checking from your regular browser, please reload the page to see the most recent change. 

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  Jessica G Niehues

  • November 10, 2023 17:48

  Hello,
  
  I'm having the same issue again on a different page, could you check for me as well?

  luxandroelucrando.com.br

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  KC George

  • November 13, 2023 04:48

  Hi Jessica,

  A DNS lookup of your domain luxandroelucrando.com.br shows these A Records. Apart from the A Record you have added from Brizy Cloud, your domain points to 2 other A Records. Please sign into your GoDaddy domain account and delete the A Records with IPs 3.33.130.190 and 15.197.148.33 

  

  Once you delete the additional A Records, please get back to us. We will generate the SSL certificate for you. 

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  Jessica G Niehues

  • December 08, 2023 13:44

  Hello,

  Last one was solved, but I'm having the same issue again with a similar domain, I've already checked and there's only one A record, we connect the new domain on monday and now its friday and the SSL problem persists: http://luxandoelucrando.com.br/

  Thanks!

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  Ariel H.

  • December 08, 2023 15:46

  Hi Jessica,

  The domain name seems to be functioning properly from my side. Occasionally, it may take a few hours for DNS propagation to fully take effect after updating the DNS records.

  

  If you're still experiencing issues, I'd recommend clearing your browser cache or trying a different browser.

  If you have any further questions, please let us know.

  Best regards,
  Ariel H.

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  Marco Parisi

  • April 26, 2024 13:50

  hello, i have the same problem with my domain www.vimaclean.it 

  ERR_SSL_PROTOCOL_ERROR

   

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  KC George

  • April 26, 2024 14:46

  Hi Marco,

  We have fixed the SSL issue. Kindly check. You may need to reload the page to see the latest change. 

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  Aman Mohammed

  • August 15, 2025 06:15

  hello, i have the same problem with my domain www.monteroyale.in

  ERR_SSL_PROTOCOL_ERROR

   

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  Ariel H.

  • August 15, 2025 08:36

  Hi Marco,

  Thank you for reaching out.

  We’ve checked on our end, and it’s working correctly. Could you please try clearing your browser cache or using a different browser to see if that resolves the issue?

  

  Best regards,
  Ariel H.

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