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Wordpress Elements not appearing when editing

David Freedman

I'm trying to use the Wordpress Elements (posts, archives, etc.) and they're not appearing when editing. I can see them in this video example but mine does not show that and I have the most Brizy plugin activated.

Thanks,
Trish

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Comments

42 comments

Date Votes
  • Doina P

    Hello Trish,

    Thank you for your message!

    Can you please try to disable the plugin then install it again and see if the issue is still up? Hope to hear from you soon.

    Kind regards,

    Doina

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  • David Freedman

    Hi Doina,

     

    I disabled the plugin and activated again and it didn't work. I'd like to be able to set up the blog article pages.

     

    Thanks,
    Trish

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  • Doina P

    Hi Trish,

    Thank you for the message!

    We had a new update of Brizy today - Free 2.3.33 and Pro 2.3.26 . Please make sure you have this versions and try to clear all the cache and disable all the plugins and themes you do not use. If the problem is still up, please tell me.

    Kind regards,

    Doina

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  • David Freedman

    Hello Doina,

    This issue still persists. I've tried everything you suggested and this is the one roadblock we have to relaunching our website. What can we do? I can give you access to our staging environment if you like.

    Thanks

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  • David Freedman

    To clarify, the Wordpress elements like "Post Content" are missing so I can't create a blog page.

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  • Doina P

    Hi David,

    Thank you for your message! 

    Can you please send me a few screenshots of what you have in your dashboard? Thanks!

    Kind regards,

    Doina

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  • David Freedman

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  • KC George

    Hi David

    Thanks for the screenshots. In the last screenshot you have shared I can see Brizy menu appearing two times in you WordPress Dashboard. This is somewhat weird. 'Post Content' element should be available when you are designing your Blog Post template and Archive element should be available when you are designing Blog listing templates. 

    I would like to take a look at your WordPress Dashboard to check why these elements are missing. Please add me as a user to your WordPress Dashboard. My email: kc.george@brizy.io. Please enable the option "Send the new user an email about their account" as in this screenshot https://jmp.sh/tSRznJX

    Once you have sent me an invitation, please let me know.

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  • David Freedman

    Hi KC, I have sent you access to our Wordpress. Please let me know if yo need anything else.

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  • KC George

    Hi David

    I deleted the existing templates and added a new Blog Post template and a Category Archive template. In both the templates, the elements related to posts are available now. Please check

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  • David Freedman

    Hi KC, I do see it now, but how do I apply the template Blog Post template to my blog posts? I tried selecting the template within a blog post but it's not populating correctly.

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  • KC George

    Hi David

    In your Posts page, you can click on View link below any blog post to view it.

    For example click on one of these URLs to see two your blog posts.

    https://freestarstage.wpengine.com/bounce-rate-optimization-tactics/

    https://freestarstage.wpengine.com/6-tips-to-succeed-in-your-career/

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  • David Freedman

    Okay! I see! Just one more thing, is there a way to change the set font and colours in the Styling?

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  • KC George

    Hi David

    Take a look at these to video lessons on how to set global typography and global colors in Brizy. You may want to skip the initial part and go to later part.     

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  • David Freedman

    Thank you. Is there a way to reduce the length of an excerpt when using the Posts element?

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  • David Freedman

    Why are some of my images not populating? How do I change the header fonts with in a Content element?

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  • KC George
    • Edited

    Hi David,

    You can draft your own excerpt for each blog post in Gutenberg editor. Please see this screenshot. https://jmp.sh/AXvRLNQ

    Looks like there are some issue with some of your blog post Featured Images. The images are pointing to non existent image paths and hence the page is returning a 404 error. See if you can look into it. If you can't troubleshoot this, please let me know, I will look into again tomorrow. 

    To change the heading of your blog post content section, open the blog post template and click on the Post Content element and select Typography icon. You will see P, H1, H2, H3 etc at the top of the toolbar. By clicking on H1-H6 here, you can set the headings for your blog posts  

     

     

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  • David Freedman

    Hi KC, 

    Could you help troubleshoot the images? I'm finding that images are disappearing (other than the featured images) after sometime and I don't know why. 

    Thanks

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  • KC George
    • Edited

    Hi David

    I am not able to get to the root of the missing image issue. However, if you re-upload Featured Images, the problem gets resolved. I did it for four blog posts under the Podcasts category and it seems to work fine. Please fix the missing images issue by reuploading the images. These are the steps 

    1. Go to the blog post, remove the Featured Image. The Medial Library will open with the current featured image selected.
    2. On the right hand side bottom, copy the image URL, paste it into a new browser window. Download the image by right clicking and saving it. Rename the image by changing one letter or a digit.   
    3. Delete the previous Featured Image and upload the renamed image.  

    You can also watch the procedure in this video. https://www.loom.com/share/24b9afcacdf449be9d39ca5f853a3806

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  • David Freedman

    Hi KC,

    For the meta description for the Podcast page, I added meta descriptions for each of the blogs but the previous description is still showing. How do I fix this? https://freestarstage.wpengine.com/freestar-podcast/ 

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  • KC George

    Hi David

    Looks like you are referring to Post excerpts. I have added an excerpt for your two of your blog posts. You can see in this page that the first two blog posts have a different excerpt  https://freestarstage.wpengine.com/freestar-podcast/

    You can add excerpt in Gutenberg Editor to each post. Please see this screenshot https://jmp.sh/AXvRLNQ 

     

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  • David Freedman

    Hi KC,

     

    I'm having issues with some images that appear in the editor and then when I go to preview the page, the images are missing. On the home page, the logos under the "Become a member of our community" go missing on the preview page. I deleted the images and readded them but they're still missing. Is there something I can do about this?

     

     

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  • KC George

    Hi David

    I have selected the Original size for the images in your carousel. Now the images appear to load fine. Please check

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  • David Freedman

    Hi KC,

     

    The images are now working. What do you recommend I do next time that happens? Reupload the image to Media? 

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  • KC George

    Hi David

    You can try this.

    1. Click on the image
    2. Click on the image icon in the toolbar that pops up.
    3. Click on the "Custom" on the image thumbnail
    4. Select an option other than Custom. If it is a small size image, choose a small image size. If you choose "Original" the image will be loaded in the Original size on all devices and will not be optimized. 

     

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  • David Freedman

    Hi KC,

    Do you have a text element that expands when you hover?

     

     

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  • KC George

    Hi David

    No; you cannot expand text on hover with Brizy 

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  • David Freedman

    Hi KC,

    Is there a way to update the mobile menu background to white? And remove the arrow at the front?

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  • David Freedman

    Hi KC,

    Nevermind, figured it out!

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  • David Freedman

    Hi KC,

    My mega menu text is appearing as white in mobile? How do I fix this?

     

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