Publishing options won't update after upgrading

Viktor Lorange

• February 20, 2022 18:51

Hi, I just finished building a page in Cloud and would like to publish and link to a custom domain. I purchased a personal subscription for that purpose. Yet after I upgraded, the publishing options have not been updated and I'm only offered Subdomain as an option. 

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  Permanently deleted user

  • February 21, 2022 10:34

  Hi Viktor,

  Thank you for contacting us.

  I notice that you work in the project that you have the role of manager, please see here. As a manager, your actions are limited. You should work on your own project, where you have the Owner status, in this way you can publish the project. As a Pro user, you can publish the project, but only if you are working on your own project, not on other projects like a sub-user.

  Best regards, Nelea.

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  Viktor Lorange

  • February 21, 2022 13:57

  Yeah I suspected this. Would have been good to know this beforehand. But I can't find where I would possibly be able to do that because I can't create my own workspace it seems, also I'm not sure where my subscription is. So what I would like to know from you is exactly how I will go about moving the site that I have already finished to my own workspace where the subscription that I have purchased allows me to publish it as an owner.

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  Permanently deleted user

  • February 21, 2022 14:03

  Hi Viktor,

   You should save the pages as Layout and then import them into a project from your account, please see here: https://support.brizy.io/hc/en-us/articles/360041770872-How-to-duplicate-projects-

  Best regards, Nelea.

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  Viktor Lorange

  • February 21, 2022 14:07

  The only account that I have is this one. This is also the account that I purchased my subscription with. This account does not seem to allow me to create my own anything. So please advise me on how I do this, as I requested in my previous mesage.

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  Permanently deleted user

  • February 21, 2022 14:40

  Hi Viktor,

  We are working in another account, in which you were invited, you can see here that you are the manager in this account, not the owner. For more information please see these 2 videos :

  https://www.youtube.com/watch?v=MolZYEg4Q_Y

  https://www.youtube.com/watch?v=FbhOQm-9wIg

  Please choose My personal Project and start to create your own project, see here. 

  Hope this will help.

  Best regards, Nelea.

   

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  Viktor Lorange

  • February 21, 2022 14:53

  Hi again Nelea,
  
  This doesn't help since I am not able to create my own projects. I only have access to the work spaces that I am a manager in, see here. I don't get why I can't create my own projects.

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  Natalia Chitoroaga

  • February 22, 2022 09:38

  Hi Viktor,

  My name is Natalia, Brizy technical team.

  Thank you for your message.

  I created a private ticket because I need to send you private details regarding your account.

   

  Regards, Natalia

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