Brizy License Key disappeared

Tim Bramwell

• January 15, 2022 04:35

Our license key has disappeared, and we cannot get to the field to add it back again. 

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  Permanently deleted user

  • January 15, 2022 17:14

  Hi Tim,

  Thank you for contacting us.

   Are you using the latest versions of Brizy Free 2.3.27 and Brizy Pro 2.3.20? I don't know if I understand you correctly, but I think this field has disappeared and you don't have where to add the license? In this case, please disable the White Label option, after this, you can install the license. For more information please see this video.  

  Best regards, Nelea.

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  Carla Sullivan

  • February 10, 2023 00:32

  I'm having the same issue. A client just had an important launch, and their site was in complete disarray the next day. I keep having to plug in the license. They are in the middle of a campaign, so pretty urgent.

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  Carla Sullivan

  • February 10, 2023 00:38

  To add to my note, I do have the latest plugin.

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  KC George

  • February 10, 2023 01:16

  Hi Carla,

  We apologize for the inconvenience. We will need access to your WordPress Dashboard to help you with this. Please add me as a user to your WordPress Dashboard if you need assistance with this. Please send the following details to my email: kc.george@brizy.io 

  Community Post link: https://support.brizy.io/hc/en-us/community/posts/4416676752145
  WordPress Admin URL: 
  Username
  Password

  Please let me know here when you send me an invitation.

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  Carla Sullivan

  • February 10, 2023 01:30

  I have sent the invitation.

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  KC George

  • February 10, 2023 01:49
  • Edited

  Hi Carla,

  I have not received the above information in my email (including in the SPAM folder). Please check if your email was sent.

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  Carla Sullivan

  • February 10, 2023 01:56

  Please check email.

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  KC George

  • February 10, 2023 02:20

  Hi Carla,

  I am sorry; I still have not received your email. Have a look at this screen recording https://jmp.sh/6pFv8DB9

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  Carla Sullivan

  • February 10, 2023 02:26

  I guess this isn't very clear. I have responded in different ways, and it appears you are also added as a user. I sent you my login info as well. Hopefully you received my last email.

  

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  KC George

  • February 10, 2023 02:43
  • Edited

  Hi Carla,

  I have received the last email you sent me. I am able to login. I do not see a notification in your WordPress Dashboard about Brizy license. What would you like me to check? Please specify the page and any any other relevant details.  

  There was a mistake in the Contact Form fields. I have fixed it. I have filled up the Contact Form for testing. Please check if you have received my test enquiry.   

  

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  Carla Sullivan

  • February 10, 2023 08:32

  I cleared that message when I went in to fix the website and had to add the license again to fix the website issue. It dropped all the global settings as a result and disconnected some APIs. Do you know if this going to be a continuous problem that it keeps removing the license key?

  
  Carla Sullivan
  Brand Strategy & Marketing at Betterment Studio

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  KC George

  • February 10, 2023 09:33

  Hi Carla,

  Please try deactivating these plugins and see if you continue to have the same problem?

  1. Hummingbird Pro
  2. Hustle Pro
  3. SmartCrawl Pro
  4. Smush Pro

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  Carla Sullivan

  • February 13, 2023 07:28

  I've gone ahead and deactivated those plug-ings. I also noticed this message. I saw Blocksy theme is activated. Should this be installed? 

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  KC George

  • February 13, 2023 12:00

  Hi Carla,

  Yes; please continue to use Blocksy theme which has proven compatibility with Brizy. This is part of the strategy to avoid using themes/ plugins which has potential incompatibility with Brizy so that the Brizy license issue would not resurface.

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