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Contact From Does Not Work

Luis Castillo

Please help! 
Contact Forms are not working, this is the url:


https://bratzzy.com/invitation/

This is how I configured it.

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Comments

11 comments

Date Votes
  • Mihail Stremenovskii

    Hi,

    Thank you for getting in touch with us.

    Could you, please, check if you are using the latest versions of Brizy Free 2.3.18 and Brizy Pro 2.3.14?

    Also, please try to re-create the form, duplicate the form the delete the old one.

    https://support.brizy.io/hc/en-us/articles/360043670132-Contact-form-integrations-

    Kind regards, Mihail.

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  • Luis Castillo

    Yes! I'm currently up to date with both Brizy Free 2.3.18 and Brizy Pro 2.3.14.
    Is the performance of the contact form closely tied to the updates of brizy? Does this mean that if I don't update for a few days I could be risking not getting my emails?? I ask this because these contact forms are very important for the functioning of my business, I guess I could use contact form 7 instead until the brizy form is more stable, let me know if this is recommended for now.

     

    The problem seems to be with the top main form (the big one) I tried recreating/duplicating and still doesn't work, once you click submit it doesn't do anything. The form at the bottom works fine and the settings are the same (The only issue with the form at the bottom is that the emails are delivered waaaay delayed, any idea why that is??)

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  • Luis Castillo

    Or is there maybe a limit to 1 contact form per page??? 
    I'm trying to figure this out

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  • Luis Castillo

    Ok, so I tried building the form again and again, to see at what point the feature breaks.

    • Started from scratch
    • Added the fields TEXT, EMAIL, URL and PARAGRAPH
    • Designated required and non-required fields
    • Adjusted the size for different devices
    • Added my email to the settings
    • Started testing, everything: Perfect

    As soon as I added the FILE field (for users to upload an image) it broke and stopped working. The form must have this field available and working, not only that but it needs 2 of them at least.

    I kept 2 forms 2 versions of the same form on the page, configured the same way, the top one has the FILE field and the second version doesn't have the FILE field. Please test them out, you will notice that's the only difference between them, yet the first one doesn't work and the second one does. 

    I took my time to run many tests on this and I managed to narrow it down, please take a look at it and let me know how I can move forward, thank you!!

     

    Luis

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  • Permanently deleted user

    Hi Luis,

    Thank you for all these details!

    We would like to check this problem from your dashboard. Could you please send us the WP credentials to this site? We have created a private ticket for this request. You had to receive a notification regarding this by email. Could you send us in that private message the WP credentials to this site?

    Best regards, Nelea.

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  • Luis Castillo

    Yes! I can do that... how do I send you a private message??

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  • Doina P

    Hello Luis,

    Thank you for your message!

    You should have received an email about the fact that a ticket has been created for you. Please check your inbox, access the ticket and send the details there. Thank you. If you have any other questions, feel free to ask!

    With the best regards,

    Doina

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  • Luis Castillo

    Ok, I just replied to the email with all the information to log in, please let me know what the solution is because I have 2 other cloned websites, that way I know how to fix it on those too

    Thanks for the great support!

    Luis

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  • Doina P

    Hello Luis,

    Thank you for the quick response!

    We will solve this and look into it in the next 12-24 hours as right now our work day is coming to an end. Do not worry, we will help you as soon as possible! Thank you very much for understanding! 

    Have a nice evening and with the best regards,

    Doina

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  • Terra Sacrae Srl

    Same problem here.
    Form doesn't work using SMTP in it or using SMTP by wp module and using wordpress to send messages. 

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  • Ariel H.

    Hi Terra,

    Please provide us with temporary access to your WP Admin page so we can take a look. Please add us as an Admin user to your WordPress Dashboard and send the following details to communitysupport@brizy.io.

    Community Post link: https://support.brizy.io/hc/en-us/community/posts/4410176992913
    WordPress Admin URL:
    Username:
    Password:
    Also include the link to your contact form:

    As a precaution, we recommend creating a full backup of your site. 

    Best regards,
    Ariel H.

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