SSL certificated stop working (Urgent!)

Alexander Swrtz

• September 30, 2021 15:21

Hello, my SSL certificate on www.healthglobal.life doesn't work anymore.

Please help.

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  Alexander Swrtz

  • October 01, 2021 01:54

  Guys, 11 hours - no reply!

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  Permanently deleted user

  • October 01, 2021 08:42

  Hi,

  Thank you for contacting us.

  The SSL certificate was already propagated. We are sorry that we waited so long, usually, the SSL takes up to 24 hours to propagate. Let me know if you have any additional questions.

  Best regards, Nelea.

   

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  Alexander Swrtz

  • January 05, 2022 23:26

  Hello,

  I have the same problem again with SSL and also I need to make my website work without "www", 

  how can I do it?

   

  Thank you.

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  Permanently deleted user

  • January 06, 2022 07:23

  Hi,

  Thank you for your message.

  Could you please send us a screenshot of DNS settings from the domain registration? Did you follow all these steps https://support.brizy.io/hc/en-us/articles/360041764052-Custom-domain-A-Record-Redirect .Could you please check if you set up the AAAA record? If you have set up it, could you please delete it? Are the records in the project settings green? This is an indicator that the configuration was done correctly. If so, please send us a screenshot and the URL of your project.

  Best regards, Nelea.

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  Alexander Swrtz

  • January 06, 2022 15:43

  Hello,

  Yes all settings DNS were set and domain worked correctly in past. 

  Screenshot is in attach.

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  Alex

  • January 06, 2022 21:11

  Hi,

  it seems that you have two A records for this domain: https://jumpshare.com/v/NsVfTky3CFAWyvS3Xsr8 You only need to have one A record for SSL to work. Please delete the 34.102.136.180 so that only the one from Brizy remains.

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  Alexander Swrtz

  • January 12, 2022 21:54

  Hello, 

  Thanks for your reply. but I don't see this record (34.102.136.180) in my hosting admin panel.

  Please check screenshot:

  

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  Permanently deleted user

  • January 13, 2022 10:03

  Hi Alexander,

  We already fixed the problem with SSL and now all is working fine.

  The page is secured - https://jumpshare.com/v/HrNIiOgC1jRZ7VbppSG4

  Best regards, Nelea.

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