White Label Option Between Brizy Cloud Agency and Brizy Cloud Reseller

Kristin Daisy

• September 12, 2021 10:13

I am absolutely positive that I am not the only Brizy customer/fan who is confused about the differences/pros/cons of the white label option between Brizy Cloud Agency and Brizy Cloud Reseller. It would be super awesome if Dimi would do a webinar explicitly explaining all the differences/similarities. There is some clarification I need before I decide if/which one I buy. Thank you for all your top-notch work!

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  Permanently deleted user

  • September 13, 2021 10:24

  Hi Kristin,

  Thank you for your message.

  In this article, you can find the difference between Brizi Reseller and White Label.  Here you can find more about the Brizy Cloud Reseller program.

  Best regards, Nelea.

   

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  Kristin Daisy

  • September 14, 2021 05:00

  My main concern with the two options is the following: I do not want to be the middle man/go-between between my customers and Brizy support. Will one of the white label options allow my customers to get support directly from Brizy if there is a problem rather than them coming to me and me going to Brizy and then Brizy getting back to me and then me getting back to them? Kristin Daisy 

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  Permanently deleted user

  • September 14, 2021 08:05

  Hi Kristin,

  The white level option is only for the user that will buy this plan, not for all the clients who will have a website made with a white label. If your websites will have some questions/issues,  only you can write to the support team.

  P.S please do not reply to the notification email - noreply@brizy.zendesk.com; the emails will be received as spam and they will not be posted here.

  Best regards, Nelea.

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  Kristin Daisy

  • September 15, 2021 14:07

  So if I buy the reseller option, I understand that it will be 100% white-labeled, allowing my branding throughout. Brizy would handle the payments via Paddle, but would Brizy also directly handle support issues? Sorry if it seems like I am asking the same question, but I really need absolute clarity before I decide whether I am going to go with reseller or just stick with the affiliate program. Thank you.

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  Permanently deleted user

  • September 15, 2021 14:35

  Hi  Kristin,

  Here on the support forum, we always try to find a solution for the problem that users have, we try to find the bugs, to offer different options to solve problems that you have encountered. In cases when we found that the problem is a bit complex and hard to reproduce on our test sites, we ask for the WP, FTP or Cpanel credentials to check the behavior of the problem directly from the user's dashboard. For these cases, we create a private ticket, and in such a way the user can be secure that his data are sent privately.

  Best regards, Nelea.

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  Kristin Daisy

  • September 16, 2021 13:54

  Nelea, thank you for the clarification and for your patience. One more concern (hopefully my last): If I decide to go with one of the white-label options, would it be my responsibility to periodically check all of my clients' sites to ensure they are not violating any legalities (ex. Building a gateway to pornography)?

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  Permanently deleted user

  • September 16, 2021 14:13

  Hi Kristin,

  Yes, you will have to check all the legal things on the websites of your clients, because these things are not relating to Brizy builder. We can help you only with the question regarding our builder, or different issues from your website.

  Best regards, Nelea.

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