Problem with contact form
Hi everyone !
I have a problem with the contact form : when I test it, the message is well redirected to the e-mail box but everytime let appear an error message (as the screenshots shows)
How can I resolve this problem ?
Thank you !
Julia
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Hi Julia,
Thank you for your message.
Could you please try to duplicate this form, connect again and delete the old form?
Best regards, Nelea.
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I am having the exact same problem with contact form block. I have tried Gmail and SMTP. The form block says I have successfuly connected to Gmail but when I use the contact form live, I get "Message not sent" error. I have tried the duplicate idea you suggest above. Still same problem
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Hi Andrew,
Could you please check this article regarding how to connect the form with Gmail? Did you follow all steps and recommendations from there? Please confirm you have added your Gmail username and password here: https://jmp.sh/W0WDEgX Most often users miss this moment. Could you please confirm that you must have 2-step verification and a less secure app ON? Also, you must have an APP password and use this in place of your password for your GMAIL credentials on your contact form. Did you have done this step too?
In this post, you can find a similar problem and the fix that the user found.
Let us know if all is working fine. Thank you!
Best regards, Nelea.
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Hi Nelea, It worked !
Thank you :)
Best regards,
Julia
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Hi Julia,
Great to know that all is working fine on your site now. Please let us know if we can help you with something else.
Best regards, Nelea.
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This is still not working. I did the less secure, two-step verify, APP password both in Gmail and SMTP- not working. This is way too complicated for a simple contact form. I’ve used other Wordpress Apps and had no problem with contact forms. There has to be simpler way to do this. Andrew
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Hi Andrew,
Thank you for getting in touch with us.
Could you please send us the URL of the page where you have the form? Could you please check if you have the latest Brizy Free 2.3.13 and Brizy Pro 2.3.11 version?
Best regards, Nelea.
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I have the latest updates. I find the double authentication requirement for Google frustrating. I may have to direct the form data to Mailchimp. www.gsachurch.ca
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Hi Andrew,
I just checked your contact form, and everything works, the message was sent, please see here. Could you please tell was is the exact issue? Maybe, you don't receive messages?
P.S please do not reply to the notification email - noreply@brizy.zendesk.com; the emails will be received as spam and they will not be posted here.
Best regards, Nelea.
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My apology. I sent you the wrong URL. The current Brizy one that I am having problems with the contact form is: www.dcchurch.ca A
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Hi Andrew,
Thank you for contacting us.
I checked the contact form from his websitewww.dcchurch.ca , and i received the message ,, your email was sent successfully,, please see here. Could you please tell was is the exact issue?
P.S please do not reply to the notification email - noreply@brizy.zendesk.com; the emails will be received as spam and they will not be posted here.
Bst regards, Nelea.
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I keep getting error message- “Message not sent” A
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Hi Andrew,
I checked again your form and the email was send successfully, please see this video. Could you please clear your browser cache and check again?
P.S please do not reply to the notification email - noreply@brizy.zendesk.com; the emails will be received as spam and they will not be posted here.
Best regards, Nelea.
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