Contact Form - Message Not Sent

George Loera

• May 01, 2020 18:35

Another bug I have found besides the smooth scroll on parallax being glitchy and not working, 

Set up under gmail with no typos, worked fine before I updated the brizy application. 
Few others have the same issue it seems. 

Need assistance on this since site is live and is a business website. 

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  Natalia Chitoroaga

  • May 03, 2020 17:05

  Hi George!

  Please write us the page URL. 

  Make sure you disabled the less secure app from your Gmail account https://jmp.sh/96qaTJ4  

   

  Thanks!

   

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  George Loera

  • May 03, 2020 23:05

  loeraslandscape.com
  bottom of the page

  Also, I am having issues with parallax like other users for desktop and mobile - Will this issue be fixed?

   

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  George Loera

  • May 03, 2020 23:06

  

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  George Loera

  • May 03, 2020 23:07

  when i click the link provided it says 404 error

   

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  George Loera

  • May 03, 2020 23:54

  I have found that when connecting mail through the wordpress option, it works fine and sends the emails to my email (in spam folder though)
  
  When I redo the contact form and connect through the gmail option, with no typos and the correct login information for my gmail account (at the bottom) it does not work that way and shows "message not sent"
  
  This worked fine before the builder update with the gmail or smtp option

   

  looks like it might be a bug from your new update or an issue with your update and the wordpress update not working together properly in tandem..

   

  Would like to see this fixed as I am not the only user that has this same exact issue

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  Natalia Chitoroaga

  • May 04, 2020 09:41

  Hi George!

  Thanks for the message.

  -- apologizes for the incorrect screenshot URL. Please, check the less secure app, it should be disabled: https://jumpshare.com/v/Jyd4HCvEbQqAlSi4B3Mb 

  -- parallax issue: there is a CSS class in the theme, which broke the parallax option in the builder: https://jumpshare.com/v/pNGRPL4R5oXpzCeL3GUv  please, change the theme to Twenty Nineteen

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  George Loera

  • May 04, 2020 17:52

  Parallax issue is fixed after switching theme from Twenty Twenty to Twenty Nineteen
  Thank you for your help on this!
  
  As far as the Less Secure App Settings, they have been disabled the entire time
  
  Any other suggestion?

   

  

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  George Loera

  • May 04, 2020 17:58

  Maybe this could be the issue?
  
  

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  Natalia Chitoroaga

  • May 05, 2020 14:41

  Hi George!

  Thanks for the details.

  I was searching through Namecheap documentation, and I found that, for WordPress, their SMTP ports are closed for shared servers - https://www.namecheap.com/support/knowledgebase/article.aspx/10038/31/how-to-configure-a-contact-form-with-us#smtp  Can you contact them and ask to open SMTP ports for your account?

   

  Thanks!

  Natalia

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  Natalia Chitoroaga

  • May 06, 2020 21:01

  Hi George!

  Do you have some news?

  Thanks!

   

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  George Loera

  • May 07, 2020 06:04

  Still doesn't work that route.

  It works using the wordpress selection but all the messages go directly to spam

  Any suggestions?

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  George Loera

  • July 01, 2020 05:53
  • Edited

  OK
  FINALLY!!!
  
  Here was the issue:

  • In order to do Gmail for the contact forms, you must have 2-step verification and less secure app ON
  • You then need to make sure it is connected on your host through SMTP
  • Once that is all done, you must have an APP password and use this in place of your password for your GMAIL credentials on your contact form

  it works fine for me now and goes straight to inbox from my contact form

   

  Please follow the steps for GMAIL on the following link (this is for cloudways but should apply universally)

  https://support.cloudways.com/configure-gmail-smtp/

   

  hope this helps everyone!

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