Getting "Project data should exist" Notification

Kinard Robinson

• July 25, 2021 23:25

Working on a new website. When I tried to edit the page using Brizy, I get "Project data should exist" notification at the top of the page. Nothing loads, the page just keeps spinning.

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  Claire Deventer

  • December 14, 2021 09:04

  Hi,

  Same problem here, impossible to edit my website or create a new Brizy page I have the "globalBlock data should exist" warning and nothing happens.

  How do I do? I have the last version of Brizy, Brizy Pro and Wordpress.

  Thanks

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  Permanently deleted user

  • December 14, 2021 14:35

  Hi Claire,

  We would like to check this problem from your dashboard. Could you please send us the WP credentials to this site? We have created a private ticket for this request. You had to receive a notification regarding this by email. Could you send us in that private message the WP credentials to this site?

  Best regards, Nelea.

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  Leonardo Araya

  • December 22, 2021 14:27

  I have the same problem with a migration to another domain when i try to edit the websites

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  Permanently deleted user

  • December 22, 2021 15:03

  Hi Leonardo,

  Could you please give more info about your problem? Please send some screenshots. ould you, please, check if you are using latest versions of Brizy Free 2.3.25 and Brizy Pro 2.3.18?

  Best regards, Nelea.

   

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  Leonardo Araya

  • December 22, 2021 16:14
  • Edited

  Ok sorry nelea.

  I've designed a website for a client like a year ago but then he stopped the project in the middle of it.  When I restore the backup again, it gave me some problems. When I want to edit some page, it shows error. The backup was with brizy free 1.0.100. and brizy pro 0.0.30. With this version i had the error and when i update the plugins to the last version the error still appears and broke my design off all pages.

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  Doina P

  • December 22, 2021 19:48

  Hello Leonardo,

  Thank you for your message!

  As my colleague said, please provide some screenshots or a video recording? Thank you.

  Kind regards,

  Doina

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  Leonardo Araya

  • December 23, 2021 13:08

  The url is https://adintes.cl/ and when i update the plugin crashed my design 

  

   

  

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  Permanently deleted user

  • December 23, 2021 13:30

  Hi,

  We would like to check this problem from your dashboard. Could you please send us the WP credentials to this site? We have created a private ticket for this request. You had to receive a notification regarding this by email. Could you send us in that private message the WP credentials to this site?

  Best regards, Nelea.

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  Clyde H Ball III

  • March 09, 2022 19:07

  I am having the same issue for a page I just finished building, could you please let me know the quickest way to get the page back up? Thank you!

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  Doina P

  • March 09, 2022 19:23

  Hello Clyde,

  Thank you for your message!

  First of all, can you please provide some screenshots and make sure you have the latest versions? Second of all, do you have the exact problems as the users above? Thank you!

  Kind regards,

  Doina

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  Clyde H Ball III

  • March 09, 2022 19:24

  This is a new install with the latest version of Brizy Pro...the issue happened when switching from the newest default Wordpress 2022 theme to the 2021 theme. 

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  Doina P

  • March 09, 2022 19:42

  Hi Clyde,

  Thank you for the details!

  Can you please disable the theme and see if the problem is still up? Hope to hear from you soon!

  Kind regards,

  Doina

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  Clyde H Ball III

  • March 09, 2022 19:55

  I have already tried switching themes and any fixes I can think of. I've used Brizy for years on lots of builds and haven't ran into this issue before. 

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  Doina P

  • March 09, 2022 20:33

  Hi Clyde,

  I will create a ticket for you and one of my colleagues will write to you as soon as possible! Please, make sure you give them all the details that they need! Hope this helps!

  Kind regards,

  Doina

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  Leonardo Araya

  • March 15, 2022 03:42

  Hi, 

  I have the same problem with another website. ciber.gamecenterpro.cl. I justt updated to the last version of brizy and doesn't work  and when i want to active my license have the next error

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  KC George

  • March 15, 2022 13:37

  Hi Leonardo

  We will need to take a look at your WordPress Dashboard to resolve this issue for you. If you want us to help you troubleshoot, please add me as a New User to your WordPress Dashboard. My email: kc.george@gmail.com. Please enable the option "Send the new user an email about their account"  as in this screenshot https://jmp.sh/tSRznJX

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  Leonardo Araya

  • March 16, 2022 03:16

  Sorry Kc but i dont know you and your email is personal. I can send a invitaion to a @brizy.io email or you can open a ticket and i send you the credentials.

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  KC George

  • March 16, 2022 04:33
  • Edited

  Hi Leonardo

  I have created a private ticket for you. Your ticket number is 16444. Please check your email for a notification about this ticket and reply to it. Please carry forward this discussion on the ticket.  

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