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Unable to save changes after editing in Brizy

Ashley Bramwell

Hi team,

I have searched every forum, cleared my cache, and disabled all plugins besides brizy and brizy pro. No matter what I do, I'm unable to save my changes. I get the following error

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Comments

4 comments

Date Votes
  • KC George

    Hello Ashley,

    Please follow the troubleshooting steps outlined in this article and check if they resolve the issue:Troubleshooting Guide. 

    If the issue persists, we’ll need to inspect your WordPress Admin Dashboard to investigate further. Please add us as an Administrator user in your WordPress Dashboard and send the following details to communitysupport@brizy.io:

    Important: Please include a link to this support thread in your email. This allows us to locate your support ticket and continue the investigation. Once you’ve sent the email, please let us know here in this thread so we can proceed with the investigation.

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  • Thorsten Pilpin

    Interesting I just ran in the same issue. 10 minutes prior i was able to save pages with brizy, but then suddenly I get the above error for any brizy page on different devices - so its not a local issue.

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  • Thorsten Pilpin

    Two hours later I can save brizy pages again! I have no clue why. I didn't change anything on my provider's environment. However I tried some of the mentioned things within the wp instance, like clearing cache, deactivating all plugins, changing theme and so forth.

    But none of this had an immediate effect on saving brizy pages. It just wasn't possible.

    But then 2-3 hours later, without any more changes on my side, I was able to save brizy pages again.

    This is very odd to me...

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  • KC George

    Hello Thorsten,

    It’s possible that one of the corrective actions you performed on your WordPress instance, such as changing the theme, helped resolve the issue.

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