Fresh Install of Wordpress and Cannot Install Starter Template

Abel Rojas

• August 24, 2026 23:15

Hello,  

I have a fresh install of Wordpress for a website (thelastnote.org), attempting to install a starter template and receive error  "Bad news, your starter template was not installed. Something went wrong and we couldn’t do it. Please contact us."

Installed Plugins:

Brizy, Brizy Pro with valid license, Blocksy Companion -  deactivated others just in case

Theme is Blocksy 

Attempted several templates resulting in the same error.  

Thanks for your help

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• 

  Ariel H.

  • August 25, 2026 08:33

  Hi Abel,

  To help us investigate this issue, could you please provide temporary access to your WordPress admin dashboard? This will allow us to take a closer look at your setup and identify the cause of the issue. 

  Kindly send the following details to communitysupport@brizy.io:

  • Community https://support.brizy.io/hc/en-us/community/posts/38339964090258
  • WordPress Admin URL:
  • Username:
  • Password:

  We’ll review it as soon as we receive the access.

  Best regards,  
  Ariel H.

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  Ariel H.

  • August 25, 2026 13:59

  Hi Abel,

  Thank you for sending the site credentials.

  We received them; however, the password provided does not appear to be working. Could you please review the credentials and send us the correct password again?

  Once we receive the updated details, we’ll continue checking the issue.

  Best regards,  
  Ariel H.

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  Ariel H.

  • August 26, 2026 08:57

  Hi Abel,

  Thank you for your patience.

  We’ve recently received similar reports regarding difficulties importing Starter Templates. The issue has been escalated to our development team for further investigation.

  We’ll get back to you as soon as we receive an update. My apologies for the inconvenience.

  Best regards,
  Ariel H.

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  Ariel H.

  • August 26, 2026 13:12
  • Edited

  Hi Abel,

  The error mentioned above was caused by a bug with Brizy. A fix for this issue is included in Brizy 2.8.23-beta, which has now been installed in your WordPress instance. With this version of Brizy, the starter template issue is resolved. You can now install starter templates on your website.

  The official version containing this fix will be released in the WordPress repository soon. You should receive an update notification in your WordPress dashboard within the next few days. Until then, you can safely continue using the beta version currently installed on your website.

  Best regards,
  Ariel H.

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