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My cloud site is being blocked, it's worked fine forever

Daniel Woodard

My cloud pro site is being blocked: TheTwistedGrin.com It's always worked fine. Nothing has changed. It seems to work on some devices... something to do with the SSL... please look into it ASAP.

This site can’t be reached

thetwistedgrin.com unexpectedly closed the connection.

Try:

ERR_CONNECTION_CLOSED
Check your Internet connection
Check any cables and reboot any routers, modems, or other network devices you may be using.
Allow Brave to access the network in your firewall or antivirus settings.
If it is already listed as a program allowed to access the network, try removing it from the list and adding it again.
If you use a proxy server…
Go to Applications > System Settings > Network, select the active network, click the Details… button, and deselect any proxies that may have been selected.
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Comments

11 comments

Date Votes
  • Daniel Woodard

    The settings appear to be correct

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  • Daniel Woodard

    with a vpn it's also blocked for a different reason

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  • Daniel Woodard

    You can see it's blocking the main domain and the brizy cloud specific one...

     

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  • Daniel Woodard

    it's saying here is the security cert expired... but that's handled by you

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  • Daniel Woodard

    please help. if you need me to provide more please let me know,

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  • Ariel H.

    Hi Daniel,

    Could you please try it again after clearing your browser cache? You may also try using another browser to see if the issue persists.

    Please let us know how it goes.

    Best regards,
    Ariel H.

     

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  • Daniel Woodard

    It's not the browser. It's something to do with the URL or IP. It's tested on various browsers and devices. It's being blocked by some VPNs and ISPs due to an unsecure warning. For example, it loads on my iphone on my work wifi network with no VPN, but will not load with the VPN. It will not load at all on my home wifi network, VPN on or off, but it loads using my LTE instead of wifi with no VPN, but will not load with VPN. The screenshot shows it's being blocked my my home wifi network. I think it's related to the SSL or security config. You can see it's blocking thetwistedgrin.com and the purposecloud.online URLs. You can see here the VPN message mentions the certification expiration is the issue.

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  • Ariel H.

    Hi Daniel,

    Thank you for the update.

    I’ve created a private support ticket for this issue so we can investigate it further.

    One of my colleagues will be looking into the issue and will get back to you with an update as soon as possible.

    Best regards,
    Ariel H.

     

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  • Daniel Woodard
    I received the below email... I've made the updates...
     
    From: Denis Buzdugan
    Date: Thu, Jun 11, 2026 at 2:12 PM
    Subject: IMPORTANT: DNS Changes for Brizy Cloud White Label 205664
    To: 
    Cc: Natalia Chitoroaga



    Hi,


    My name is Denis, Brizy customer support agent.

    I wanted to let you know that your SSL for your white label implementation was renewed and you need to change 1 DNS record on your domains in order to continue to benefit of the security SSL connection in your white label Cloud implementation.

     

     

    IMPORTANT: Please replace only this record https://jmp.sh/m4X9bRNE.

     

    Here are some instructions of which data you should replace:

     

    For the preview domain: purposecloud.online

     

    Find the DNS file in the attachment. 

     

    Let me know when everything is set up on your side, to ensure that your SSLs will be generated. 

     

    If you have any questions or if you need help on this, please let me know.

     

    Best кegards,
    Denis.

     

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  • Daniel Woodard

    As of now, the issue remains after updating the CNAME... please advise..

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  • KC George

    Hello Daniel,

    We will now generate an SSL certificate for you and Denis will inform you once it is done. 

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