website does not work after publishing and connecting to godaddy

Mik O

• August 04, 2026 03:30

Please check: https://www.drdavejenkins.com/

It was working generally previously on computers but not on mobile phones using vpn.

Now it seems to have an error with dns or ssl. "Your connection to this site is not secure"
"

This site can’t be reached

drdavejenkins.com’s server IP address could not be found.

Try:

• Checking the connection
• Checking the proxy, firewall, and DNS configuration
• Running Windows Network Diagnostics

ERR_NAME_NOT_RESOLVED"

 

 

 

 

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  KC George

  • August 04, 2026 05:53

  Hello Mik,

  We see the design below when visiting your website. If you recently changed your name servers from Cloudflare to GoDaddy, users may encounter the above error in some parts of the world, until the new name servers are fully propagated. The above error will disappear within 24-30 hours when the DNS propagation completes.

  

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  Mik O

  • August 04, 2026 06:10

  Hi KC George, thank you for your reply. We have had ongoing issues since mid-July when I first published the website. It initially wasn't working on mobile phones using VPN and support here said it was working for them, so I did some research and found that DNS propagation using DNS checker showed that the A record for the domain was not resolving in many locations worldwide.
  
  So I changed to Cloudflare to see if it would resolve it, but it did not. So I changed back to GoDaddy.
  Could you please confirm:

  • Are there any known VPN-related access restrictions or IP blocks on Brizy Cloud infrastructure?
  • Could there be DNS propagation issues or configuration problems on your end affecting accessibility?
  • Is there any additional setup required to ensure reliable access for VPN users?

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  KC George

  • August 04, 2026 08:32
  • Edited

  Hello Mik,

  Let me answer your questions.

  1. Are there any known VPN-related access restrictions or IP blocks on Brizy Cloud infrastructure? Brizy Cloud websites are usually available when accessed over a VPN. We have not received complants about VPN access from other users.
  2. Could there be DNS propagation issues or configuration problems on your end affecting accessibility? DNS propagation issues can affect any website, not just Brizy Cloud websites. We use a web application firewall and some uninteneded users could get blocked. We need to investigate this on a case to case basis. 
  3. Is there any additional setup required to ensure reliable access for VPN users?. No addtional setup is required from your side to make a website accessible over VPNs.

  Please follow these steps.

  • Kindly wait till DNS Checker shows GoDaddy Name servers in all available locations around the world at https://dnschecker.org/#NS/drdavejenkins.com 
  • Check the website using a VPN to see if it is inaccessible from any location.
  • Share with us the name of the VPN provider and the specific locations from where the website is inaccessible.

  Once we hear from you, we will investigate this issue.

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