saved blocks don't sync

Anthony Lodge

• August 03, 2026 16:48

I have a Brizy WP site on one domain and have been saving blocks that I create for re-use on the same domain and also a second domain. On the first domain, the saved blocks appear in my library, even though when I click "Sync Now", I get an "unsuccessful sync" error message (quite why I am not sure). On the second domain (Brizy WP again, not Brizy Cloud), my saved blocks do not show up in my library (I see the message "Nothing here yet, save a block first"). When I click "Sync Now" on this second domain, I get a successful sync message (and the dialogue screen states "Saved Library is syncing to your Account" with a green tick on the cloud icon). I am signed in to Brizy on both domains and all themes and plugins are up to date. How can I get sync to work properly?

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  Ariel H.

  • August 04, 2026 08:14

  Hi Anthony,
  
  Thank you for reaching out.

  Could you please try reproducing the issue on both websites with all third-party plugins disabled, leaving only Brizy and Brizy Pro enabled? This will help us determine whether a plugin conflict is affecting the sync feature.

  Please also ensure that both websites are using the same PHP version, preferably PHP 8.0 or higher.

  Please try this and let us know how it goes.

  Best regards,
  Ariel H.

   

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  Anthony Lodge

  • August 04, 2026 15:01

  Hi, the set up on both websites is the same. The only active plugins are Brizy, Brizy Pro and Blocksy Companion. I need to keep Blocksy Companion active because I am using Brizy with the Blocksy theme. My PHP version is 8.2.33 on both sites. My PHP version is automatically updated by Siteground.

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  Ariel H.

  • August 04, 2026 15:30

  Hi Anthony,

  To help us investigate this issue, could you please provide temporary access to your WordPress admin dashboard? This will allow us to take a closer look at your setup and identify the cause of the issue. 

  Kindly send the following details to communitysupport@brizy.io:

  Community Post: https://support.brizy.io/hc/en-us/community/posts/37772004797586
  WordPress Admin URL:
  Username:
  Password:

  We’ll review it as soon as we receive the access.

  Best regards,  
  Ariel H.

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  Anthony Lodge

  • August 04, 2026 17:46

  Hi, I have managed to fix it but more by luck than judgement. In my original site, I deleted some saved blocks that I don't need and then renamed the others and downloaded them so that I don't lose my work. Then I synced my library again and syncing was successful on this site when previously it gave me a sync failed error. I then switched to my other site, synced my library and the saved blocks from the first site appeared. Whether this is because the blocks are now named (the names don't carry over) I don't know, but maybe this gives you something to go on for what appears to be a common error

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  Ariel H.

  • August 05, 2026 08:17

  Hi Anthony,

  Thank you for sharing your solution. We’ll take note of the steps you followed and monitor whether other users experience the same issue.

  Best regards,
  Ariel H.

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