Editor Show Good But Preview Is Distorted

Mark Drake

• July 23, 2026 12:57
• Edited

Hello when I'm updating the website in the editor it's showing up fine but when I attempt to preview the site is shows up distorted.

 

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  Ariel H.

  • July 23, 2026 13:03

  Hi Mark,

  To help us investigate this further, could you please provide temporary access to your WordPress admin dashboard? This will allow us to take a closer look at your setup and identify the cause of the issue. 

  Kindly send the following details to communitysupport@brizy.io:

  Community Post: https://support.brizy.io/hc/en-us/community/posts/37475364723986
  WordPress Admin URL:
  Username:
  Password:

  We’ll review it as soon as we receive the access.

  Best regards,  
  Ariel H.

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  Mark Drake

  • July 23, 2026 13:09

  Hello, thanks for quickly responding. Email sent. 

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  Mark Drake

  • July 23, 2026 13:11

  Also, I noticed this on another website as well. Please let me know if there is anything I can do on my end that'll be great.

   

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  Ariel H.

  • July 23, 2026 13:25

  Hi Mark,

  We can help you fix the site quickly. However, before making any changes, we need to create a full backup of the website.

  Please follow the steps provided in our previous email to securely send us your site credentials. Once we receive access, we can proceed with the backup and troubleshooting.

  Best regards,
  Ariel H.

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  Mark Drake

  • July 23, 2026 13:29

  Ok email sent. I have the website backup already so we should be good to go. Can you confirm if you received the email? 

   

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  Ariel H.

  • July 23, 2026 13:43

  Hi Mark,

  We haven’t received your email with the site credentials yet. Please follow the steps provided in our previous email and send the access details when convenient.

  Best regards,
  Ariel H.

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  Mark Drake

  • July 23, 2026 13:56

  Thanks for letting me know. Just resent email

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  Ariel H.

  • July 23, 2026 14:12

  Hi Mark,

  We’ve fixed the issue using the Layout Recompiler for Brizy.
  https://wordpress.org/plugins/layout-recompiler-for-brizy/

  

  We also created a staging version of your site so we can escalate the issue to our development team. This will help them investigate the root cause and work toward a solution that prevents future updates from breaking websites.

  Please do not delete the staging site for now while our team investigates. You may also use the Layout Recompiler if you encounter the same issue on any of your other websites.

  Best regards,
  Ariel H.

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