add on elements are no longer available after latest updates.

Jose Olivas

• July 02, 2026 02:47

updated brizy and pro today, now i am unable to add elements such as text, lines, rows, columns...WTF!

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  Jose Olivas

  • July 02, 2026 02:54

  

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  Ariel H.

  • July 02, 2026 07:40

  Hi Jose,

  Sorry to hear you're experiencing this issue.

  It looks like you may have a version mismatch between Brizy and Brizy Pro. Could you please make sure you're using:

  Brizy: 2.8.17
  Brizy Pro: 2.8.10

  You can download the latest versions by logging into your account at https://www.brizy.io/account/member.

  

  Please uninstall the older versions from your website and then install the latest versions.

  If you're having any difficulties updating the plugins, feel free to send us temporary WordPress admin credentials, and we'll be happy to update them and fix the issue for you.

  Kindly send the following details to communitysupport@brizy.io:

  Community Post: https://support.brizy.io/hc/en-us/community/posts/36881272727442
  WordPress Admin URL:
  Username:
  Password:

  Kind regards,
  Ariel H.

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  Jose Olivas

  • July 02, 2026 12:38

  not the issue:

  Also, now when you edit a page or create one it says another user is editing it and there is no one editing it...

   

  

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  Ariel H.

  • July 02, 2026 12:46

  Hi Jose,

  Could you please try clearing your browser cache or using a different browser and see if that makes any difference?

  Kind regards,
  Ariel H.

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  Jose Olivas

  • July 02, 2026 12:53
  • Edited

  I had to remove the plugin, reinstall 2.8.14 and 2.8.8. make all the elements visible again as they were not available still, then update to the latest plugins, and all was back to normal.

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