Problem on my website after last Brizy Update

Ondine Dispagne

• June 19, 2026 14:01

Hi team Brizy,

My website Azoresfreediving.com does not display correctly after the last Brizy update (large white vertical margin on each side of the screen).

Can you help me ?

Thanks a lot,

Ondine.

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  Ariel H.

  • June 19, 2026 14:14

  Hi Ondine,

  Could you please provide temporary administrator access to your WordPress dashboard so we can take a closer look at the issue?

  Kindly send the following details to communitysupport@brizy.io:

  Community post link: https://support.brizy.io/hc/en-us/community/posts/36549232685074
  WordPress Admin URL:  
  Username:  
  Password:  

  We’ll be glad to assist as soon as we have access.

  Best regards,  
  Ariel H.

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  Gera Ligorria

  • June 19, 2026 20:36

  Having the same issue with several websites we've designed in the studio. Can I also share the Wordpress access for each of them?

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  Ariel H.

  • June 19, 2026 21:44

  Hi Gera, please also send in your site's credentials following the steps in the previous thread so I could have a look.

  Kind regards,
  Ariel H.

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  Ariel H.

  • June 19, 2026 23:40

  Hi Ondine,

  Thank you for your patience.

  We've now fixed the issue. Please check on your end, and if you have any further questions or notice anything unusual, please let us know.

  

  Kind regards,
  Ariel H.

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  Ondine Dispagne

  • June 20, 2026 07:59

  wow thanks a lot, it is perfect now ! Thanks for your reactivity !

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  Ariel H.

  • June 22, 2026 09:27

  Hi Gera,

  We've managed to fix the following websites:

  - https://www.ambulante.com.ar
  - www.santiagolena.com
  - https://aula69.com
  - https://estudionaturaea.com

  However, we're unable to access the remaining sites, this is likely due to a firewall, or country-blocking rule preventing us from reaching them.

  Could you please temporarily disable any security plugins, firewall rules, or country-blocking features on the other websites and let us know once that's done? We'll then check them again and continue troubleshooting.

  Kind regards,
  Ariel H.

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  Ariel H.

  • June 23, 2026 12:35

  Hi Gera,

  Thank you for your patience.

  We were able to access the remaining websites using a VPN and have now fixed the issue on all of them. All seven websites should be working normally now.

  Please check on your end, and if you notice anything unusual, let us know.

  Kind regards,
  Ariel H.

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  Ariel H.

  • June 26, 2026 11:59

  Hi Gera,

  Thank you for your patience.

  About the page width issue with grupopmcordoba.com and munirafoods.com, we were able to fix it by clearing the cache. You can see the process in this short screencast: https://youtu.be/qd6GKAsnSbQ

  As for https://corazonada.com.ar, developer console shows a 413 (Request Entity Too Large) error. This means the server is rejecting the save request because it exceeds the server's allowed request size.

  

  To resolve this, please contact your hosting provider and ask them to temporarily disable ModSecurity for testing. If they are unable to disable it, please ask them to increase the SecRequestBodyLimit and SecRequestBodyNoFilesLimit values as described in the following article:

  https://support.brizy.io/hc/en-us/articles/22590197512210

  The article also includes additional troubleshooting steps that may help resolve the issue.

  Kind regards,
  Ariel H.

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  Gera Ligorria

  • June 29, 2026 15:51

  Hi i', having the same issue with this site:
  can you explain me why this is happening? there is a way to avoid this in the future? this is so frustrating...

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  Ondine Dispagne

  • June 29, 2026 15:56

  Hi team brizy, I noticed that the problem remains on my english website azoresfreediving.com/en, can you help me please ? Same credentials. Thanks a lot for your help.

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  Ariel H.

  • June 29, 2026 16:33

  Hi Gera,

  We've fixed the issue on our end.

  Could you please double-check your website and let us know if everything looks good? If you notice anything unusual or if there's anything else we can help with, just let us know.

  Kind regards,
  Ariel H.

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  Ariel H.

  • June 29, 2026 19:17

  Hi Ondine,

  We've fixed the broken width issue on the translated pages.

  Could you please check your website again and let us know if everything looks correct? If you notice anything unusual or if there's anything else that doesn't seem right, please let us know and we'll be glad to check further.

  

  Kind regards,
  Ariel H.

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  Gera Ligorria

  • June 30, 2026 16:30

  Hi Ariel,

   

  About corazonada.com.ar I did what you asked. Now mod security is deactivated. Can you please fix the problem? Thank you!

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  Ariel H.

  • July 01, 2026 08:34

  Hi Gera,

  Thank you for the update.

  The 413 error is no longer occurring, and you should now be able to make changes to your pages again.

  I've also recorded a short screencast demonstrating this here:
  https://youtu.be/fEPIXB0hI4k

  When testing, please make sure to clear your browser cache first. If the issue still appears, try opening the site in an incognito/private window or using a different browser to rule out any cached files.

  Please let us know how it goes or if you notice anything else unusual.

  Kind regards,
  Ariel H.

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