Problem on my website after last Brizy Update

Ondine Dispagne

• June 19, 2026 14:01

Hi team Brizy,

My website Azoresfreediving.com does not display correctly after the last Brizy update (large white vertical margin on each side of the screen).

Can you help me ?

Thanks a lot,

Ondine.

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  Ariel H.

  • June 19, 2026 14:14

  Hi Ondine,

  Could you please provide temporary administrator access to your WordPress dashboard so we can take a closer look at the issue?

  Kindly send the following details to communitysupport@brizy.io:

  Community post link: https://support.brizy.io/hc/en-us/community/posts/36549232685074
  WordPress Admin URL:  
  Username:  
  Password:  

  We’ll be glad to assist as soon as we have access.

  Best regards,  
  Ariel H.

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  Gera Ligorria

  • June 19, 2026 20:36

  Having the same issue with several websites we've designed in the studio. Can I also share the Wordpress access for each of them?

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  Ariel H.

  • June 19, 2026 21:44

  Hi Gera, please also send in your site's credentials following the steps in the previous thread so I could have a look.

  Kind regards,
  Ariel H.

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  Ariel H.

  • June 19, 2026 23:40

  Hi Ondine,

  Thank you for your patience.

  We've now fixed the issue. Please check on your end, and if you have any further questions or notice anything unusual, please let us know.

  

  Kind regards,
  Ariel H.

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  Ondine Dispagne

  • June 20, 2026 07:59

  wow thanks a lot, it is perfect now ! Thanks for your reactivity !

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  Ariel H.

  • June 22, 2026 09:27

  Hi Gera,

  We've managed to fix the following websites:

  - https://www.ambulante.com.ar
  - www.santiagolena.com
  - https://aula69.com
  - https://estudionaturaea.com

  However, we're unable to access the remaining sites, this is likely due to a firewall, or country-blocking rule preventing us from reaching them.

  Could you please temporarily disable any security plugins, firewall rules, or country-blocking features on the other websites and let us know once that's done? We'll then check them again and continue troubleshooting.

  Kind regards,
  Ariel H.

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  Ariel H.

  • June 23, 2026 12:35

  Hi Gera,

  Thank you for your patience.

  We were able to access the remaining websites using a VPN and have now fixed the issue on all of them. All seven websites should be working normally now.

  Please check on your end, and if you notice anything unusual, let us know.

  Kind regards,
  Ariel H.

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  Ariel H.

  • June 26, 2026 11:59

  Hi Gera,

  Thank you for your patience.

  About the page width issue with grupopmcordoba.com and munirafoods.com, we were able to fix it by clearing the cache. You can see the process in this short screencast: https://youtu.be/qd6GKAsnSbQ

  As for https://corazonada.com.ar, developer console shows a 413 (Request Entity Too Large) error. This means the server is rejecting the save request because it exceeds the server's allowed request size.

  

  To resolve this, please contact your hosting provider and ask them to temporarily disable ModSecurity for testing. If they are unable to disable it, please ask them to increase the SecRequestBodyLimit and SecRequestBodyNoFilesLimit values as described in the following article:

  https://support.brizy.io/hc/en-us/articles/22590197512210

  The article also includes additional troubleshooting steps that may help resolve the issue.

  Kind regards,
  Ariel H.

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