Big Image Gallery - Error upon users clicking thumbnail images.

Faye Styles

• June 01, 2026 09:32

When users click on the thumbnail images on my big image galleries i have noticed the images are loading as errors but all looks ok in the editor. Can you help me fix it please.
Thanks,

Faye 

0

• 

  Ariel H.

  • June 01, 2026 09:51

  Hi Faye,

  Could you please share temporary WP Admin access so we can take a closer look at the issue? You can add us as an Admin user in your WordPress dashboard and send the details to communitysupport@brizy.io:

  • Community post link: https://support.brizy.io/hc/en-us/community/posts/36031925715602
  • WordPress Admin URL:
  • Username:
  • Password:

  Best regards,  
  Ariel H.

  0
• 

  Ariel H.

  • June 01, 2026 12:11

  Hi Faye,

  Thank you for your patience. We've now fixed the issue.

  To fix it, we temporarily updated the padding on the gallery block, saved the page, then reverted the padding change and saved again. This forced the block to recompile and cleared the image loading errors.

  Please check the gallery again on your end and let us know if anything still looks off.

  Best regards,
  Ariel H.

  0
• 

  Faye Styles

  • June 01, 2026 14:27

  So would i need to do that on every page? It is currently affecting 8 other pages still (all of our campervan profile pages under hire a campervan, and our awning hire page) 
  Thanks 

  Faye

  0
• 

  Ariel H.

  • June 01, 2026 15:13

  Hi Faye,

  Thank you for your patience.

  We’ve fixed the affected pages. I also recorded a short screencast showing how it was done:
  https://youtu.be/PqsRc2DY5ls

  This issue can can occur when the site continues loading an older compiled version of the gallery images. Recompiling the block refreshes it and fixes the image loading errors.

  Please check again on your end.

  Best regards,
  Ariel H.

  0

Please sign in to leave a comment.