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Your Plugin version is incompatible with Brizy Account version, please update plugin

Comments

28 comments

  • Sandra Prunici

    Hi,

    Actually, this message appears when the version of Brizy from WordPress doesn't coincide with the Brizy Cloud version. This happens because in the first instance we release the update for Brizy WordPress plugin and after 1-2 days we release the update for Brizy Cloud. In this period can appear this message and not allow you to sync blocks and layouts to the Cloud but it will e remediate when will be released the Cloud update. If you have the latest version in WordPress and still have this message, please allow us a bit more time and this problem will be solved. We prepare a new update for Cloud.
    Thank you for understanding!

    Best regards,
    Sandra

    -1
  • Andrii Andrieiev

    Hi, Sandra.

    Thanks for the answer.

    0
  • Raymond Cosgrave

    Still happening to me, everything is up to date....

     

    ". In this period can appear this message and not allow you to sync blocks and layouts to the Cloud but it will e remediate when will be released the Cloud update."

     

    Also cant get blocks/layouts from the Cloud

    0
  • Vito B

    Hi Sandra, is there any update for this case?

    0
  • Sandra Prunici

    Hi,

    Our developers are working on this inconvenience to solve it as soon as possible. When will be released the update and this problem will be solved, we will inform you here about this.
    Thank you for your patience and understanding!

    Best regards,
    Sandra

    0
  • Gorazd Čadež

    Hi

    I'm just reporting that I have the same problem as the others. Can't get blocks or layouts from or to the Cloud.

    0
  • Sandra Prunici

    Hi,

    Thank you for your message. At the moment, we don't have any update from the theme regarding the new Brizy update. When we have it, we will announce to you here too.

    Best regards,
    Sandra

    0
  • Rafael Cunha

    I have the same problem and I need to pass a landing page to my client's website.

    0
  • Sandra Prunici

    Hi Rafael,

    I'm sorry for this inconvenience! We are working hard to release the new update as soon as possible.
    Thank you in advance for your understanding and patience!

    Best regards,
    Sandra

    0
  • Nithya Suresh

    Hi there, this is just to say I have the same problem too. Any idea when you would have an update?

    0
  • Sandra Prunici

    Hi,

    Unfortunately, I can't say exactly when will be released the next update for Brizy Pro plugin for WordPress but we plan to release it in the next days.
    Thank you in advance for your understanding and patience!

    Best regards,
    Sandra

    0
  • Rafael Cunha

    Use the export page and export media in Wordpress tools to export your pages to another Wordpress. I solved this problem that way.

    0
  • Sandra Prunici

    Hi,

    Here, this post mostly has an inconvenience with syncing saved blocks and layouts between Brizy plugin for WordPress and Brizy Cloud but thank you, Rafael, for your suggestion for WordPress sites. I only want to add that we didn't test this method yet and we can't guarantee that it will work at 100% without some inconveniences. 

    Best regards,
    Sandra

    0
  • Raymond Cosgrave

    This is not an inconvenience, this is an error in your Cloud services and to be honest should be treated much more vigorously. You guys have handled this error very poorly and you said an update was coming last week and now it’s this week. I am losing money not being able to sync to my sites.

    0
  • Sandra Prunici

    Hi,

    On February 5, we released a new update for Brizy Cloud and it was a big update because we released the Blog feature. Therefore, the Brizy Cloud version is higher than the Brizy version for WordPress and for this reason this problem is still persisting. Today we released the update for Brizy Free and in the next days, we will release the update for Brizy Pro. With this update will be fixed this inconvenience or error.
    Thanks!

    Best regards,
    Sandra

    0
  • Sandra Prunici

    Hi there,

    I wanted to inform you that this inconvenience is now fixed and you can use the Sync feature to transfer the saved blocks and layouts between Brizy Cloud and Brizy pages from WordPress. Make sure that you have the latest Brizy Free 2.2.8 and Brizy Pro 2.2.4 versions and try to use the Sync option now!
    Thank you for your patience!

    Best regards,
    Sandra

    0
  • Andrii Andrieiev

    Thanks.

    0
  • Sandra Prunici

    You're welcome!

    0
  • Sal Mohan

    I still seem to be having this issue :(

    Using Brizy Pro 2.2.7 and Brizy Free 2.2.10. Completely new wordpress install and I saved the layouts I want to sync on a new cloud project so that should be totally up to date too. 

    Any ideas?

    0
  • Sandra Prunici

    Hi,

    We already solved this problem but today we released the updates for Brizy Free and Brizy Pro plugins and for this reason this inconvenience appeared again. 

    It will be fixed when we will release the next update for the Brizy Cloud environment. I'm sorry for this inconvenience!

    Best regards,
    Sandra

    0
  • Manjit Bhaker

    Hi Sandra,

    Thanks for getting back to me. Is there an ETA when the Brizy Cloud environment will be updated? I know there are probably reasons why it can't be done, but with one of the major advantages of Brizy being the synching between WP and Cloud (don't think anyone else does this), are they not able to be updated at the same time - even if that might mean a longer wait between versions?

    Cheers,

    Matt

    0
  • Sandra Prunici

    Hi Matt,

    Could you please check again the Saved Block and Layout Sync option? We checked now and all should work fine. Yesterday we released a small update for the Cloud and it solved this inconvenience. 

    Thank you!

    Best regards,
    Sandra

    0
  • Nina Rönn

    Hi, 

    I am getting the exact same message and can't sync layouts. 

    This thread seems to be 3 years old, but the problem is exactly the same. 

    best regards,

    Nina

    0
  • Ariel H.

    Hi Nina,

    Thank you for reaching out to us.

    We've recently implemented an update to Brizy Cloud, and the corresponding update for Brizy WP is currently in the Beta phase. It will be officially released shortly, and this release is expected to resolve the issue you've encountered.

    Best regards,
    Ariel H.

    0
  • Ansel Melly

    Hi Ariel, 

    any timelines for this implementation. I have the exact same issue. Also on downloading a layout from cloud and importing it on WP brings the following error "Unsupported zip file version"

    0
  • Ariel H.

    Hi Ansel,

    Thank you for the reaching out to us. Unfortunately, I am not aware of the exact date, but it should be in the next few days. I apologize for any inconvenience this may cause.

    Best regards,
    Ariel H.

    0
  • Ariel H.

    Hi Ansel,

    I wanted to inform you that we have recently released an update to address the reported issues. 

    I kindly request you to check the website at your end to confirm that the issues have been resolved. If you encounter any further difficulties or have any additional concerns, please don't hesitate to reach out to us.

    Thank you for your patience and understanding.

    Best regards,
    Ariel H.

    0
  • Ansel Melly

    All resolved with the update. Thank you. 

    0

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