EMail Configuration in Form

Lionel Valentin Calderon

• February 13, 2021 09:56

I tried to set the contact form with the information shown in the images and it does not work. Can you let me know what am I doing wrong?

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  Lionel Valentin Calderon

  • February 13, 2021 11:10

  Hi I switched to WP Configuration but although I receive the emails, when submitting the from it says Yor Email was not sent.

  Lionel

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  Sandra Prunici

  • February 15, 2021 11:16

  Hi,

  If you want to receive the email notifications using the SMTP method, I suggest following all steps and recommendations from this article.

  If you switched to the WordPress email notification but you still face this problem, could you please check if you followed these steps from this article and could you please send the URL link of this page?

  Also, could you please try to delete the site and browser cache?

  Best regards,
  Sandra

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  Lionel Valentin Calderon

  • February 15, 2021 21:43

  HI Sandra;

  As far as I know I followed the instructions, but it seems to me I am not the only and one facing this issue. Looks that you will need to take a look.

  Lionel

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  Sandra Prunici

  • February 16, 2021 11:18

  Hi,

  Each user and site is individual and we want to check how this problem happens to you. Unfortunately, we can't reproduce on our sites. Could you please send the URL link to this page? If you don't want to make it public, let us know and we will delete it before approving your message.

  Best regards,
  Sandra

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  Lionel Valentin Calderon

  • February 16, 2021 13:50

  Hi Sandra;

  https://aquiestapr.com/contacto/ Credendials if needed would need to be private.

  Lionel

   

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  Sandra Prunici

  • February 16, 2021 15:30

  Hi,

  Could you please check if the WordPress URL and Site URL are the same and both of them are set with HTTPS? See here.

  Best regards,
  Sandra

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  Lionel Valentin Calderon

  • February 16, 2021 16:34

  Yes they are the same.

   

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  Sandra Prunici

  • February 16, 2021 17:46

  Could you please check if you have the latest Brizy Free 2.2.8 and Brizy Pro 2.2.4 version? Also, could you please temporary deactivate all external plugins (except Brizy Free and Brizy Pro) and activate a WordPress default theme? Do you receive the same problem?

  Thanks!

  Best regards,
  Sandra

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  Lionel Valentin Calderon

  • February 16, 2021 23:23

  I did what you say and now it is worst. It does not send the email. Sandra I do not have too much time to solve this. Users are complaining. There is almost a week with this issue.

  Lionel

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  Lionel Valentin Calderon

  • February 16, 2021 23:34
  • Edited

  I activated The Theme I was using and the Plugins and it sends thes emails but does not show any message at all, neither You Email was sent successfully

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  Sandra Prunici

  • February 17, 2021 11:27

  Hi,

  Thank you for all these details!
  I have created a private ticket for this request. You had to receive a notification regarding this by email. Could you send us in that private message the WP credentials to this site?

  Thanks!

   

  Best regards,
  Sandra

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  Lionel Valentin Calderon

  • February 18, 2021 12:06

  Hi;

  Forget about this. I switched back to Elementor. WP is the same and it sends the messages withou anu problems. You must understand that at leas in my case I cannot wait a week or so to solve an issue. The first time I tried Brizy it was the same. If you go to https://aquiestapr.com/ and send the form you will see that it works and does not show the issue I have been trying to solve for a week. So if it was not broken I did not have any reason in trying to fix it. But I tried and bough Brizy. I will redesign all the sites with Elementor.

  Since the renewal cost for me is the same as in elementor I will go on with Elementor. But I wan to tell you that with Elementor's increased prices you have the best opportunity to move forward, but you need to improve Brizy widgets and TS.

  Thanks.

  Lionel

   

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  Sandra Prunici

  • February 18, 2021 15:36

  Hi,

  Ok, thank you for updating us regarding this issue. We accept your decision. I want only to add that my colleague Natalia already get in touch with you and asked for the WP credentials. We tried to help you without log-in into your dashboard but seems that we have to check it. I can't promise or guarantee some timeline for solving an issue because we didn't check it and didn't know how complex it can be. 
  Let us know if we can help you with something else.

  Best regards,
  Sandra

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