Help with HubSpot integration

Edel Gonzalez

• January 24, 2021 20:32

Hello, I have in my website, built in Brizy Cloud Pro, three forms synced with HubSpot integration: landing page form, newsletter form and contact form.

Each of those forms are linked to a specific static list. So, it's easy to understand: I have 3 lists because I have 3 forms in my entire website.

Now, what I want to achieve and I cannot for some reason is this: I want that the contacts that I get via newsletter form, goes to the newsletter this in HubSpot. And the same with the contact form and the landing page form. Because the only thing I achieve now is that the new contacts/leads I get from these forms, goes to the general contacts, but not specifically to these lists.

So, what's happening here? Is the issue on Brizy or maybe I'm forgetting to setup something on HubSpot's side.

Because, you know, in the Brizy integration I'm selecting each list in each form. So, it should work... But then the reality is that the new leads only appears in the total of contacts and not in each specific list to be able to identify where our contacts are coming from.

Thank you a lot for your help.

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  Sandra Prunici

  • January 26, 2021 14:40

  Hi Edel,

  I'm so sorry for the late response. We investigated this inconvenience and we are still checking it. We created an internal issue and our developers will continue to investigate it. When we will receive a notification from them, we will inform you too! I'm sorry for this inconvenience and we will strive to come back with a response as soon as possible.

  Thank you for your patience and understanding!

  Best regards,
  Sandra

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  James Wan

  • September 23, 2021 03:50
  • Edited

  I have followed the instructions to integrate Brizy Cloud with Hubspot

  https://support.brizy.io/hc/en-us/articles/360043974891-Hubspot

   

  The Hubspot API key works. I receive an e-mail when I receive an e-mail sign up.

  But the problem is that only 1 contact is saved in Hubspot, and not in the specific list. Also Hubspot can only store 1 contact maximum

  Are there any more detailed instructions to how and fix these two problems?

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  James Wan

  • September 23, 2021 08:35

  Hi Sandra, can you confirm if Brizy Cloud can connect to "active" lists in Hubspot not static lists. Do you have any video/screenshot showing that an e-mail sign up from a Brizy page will go to a list, and not just in "All Contacts" in Hubspot?

  I've read:

  https://knowledge.hubspot.com/lists/create-active-or-static-lists
  https://knowledge.hubspot.com/lists/determine-your-list-criteria#list-criteria

  https://support.brizy.io/hc/en-us/articles/360043974891-Hubspot

   

   

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  Doina P

  • September 24, 2021 12:24

  Hello James,

  Thank you for your message!

  Regarding what you have said, we are  sorry that you encounter this issue! We will create an issue for this and try to solve it as soon as possible! Till then, if you have any other questions or encounter some problems, please feel free to ask!! We will be happy to help!

  Have a nice day and best regards,

  Doina

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