Website down with brizy update

Sajith V

• January 20, 2021 05:56

Hello Team,

When I was updated the brizy page bulder and brizy pro, the site is down with the following fatal error message.

Fatal error: Allowed memory size of 805306368 bytes exhausted (tried to allocate 106496 bytes) in /home/customer/www/parvagannaturalwellness.com/public_html/wp-content/plugins/brizy/content/placeholder-extractor.php on line 77

Using WordPress 5.6, latest version of brizy page builder and brizy pro. 

I have tried to increase the PHP memmory to 3000MB to solve this issue. But the issue stll persist. 

Please check this and let me know how can solve this.

site: https://www.parvagannaturalwellness.com/

Thanks in advance.

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• 

  Alex

  • January 20, 2021 21:41

  Hi,

  please check this discussion: https://support.brizy.io/hc/en-us/community/posts/360076123412-Websites-Using-Wordpress-Posts-on-Front-Page-Receiving-Timeout-Errors You may find some suggestions on this issue.

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  Sajith V

  • January 21, 2021 07:16

  Hello Alex,

  I have checked that thread. I have done all these, deleted revisions, updated both plugins to the latest versions, memory limit increased. But still, the issue there. 

  Fatal error: Allowed memory size of 805306368 bytes exhausted (tried to allocate 282624 bytes) in /home/customer/www/parvagannaturalwellness.com/public_html/wp-content/plugins/brizy/editor/helper/dom-tag.php on line 16
  
  When I deactivate the brizy pro plugin, the site is accessible. 
  
  Please guide me how to solve this issue soon as possible.
  

   

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• 

  Alex

  • January 21, 2021 16:23

  Hi,

  you mentioned everything except if you tried to delete Post Excerpt. Can you please remove it from your Posts element and check again?

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  Sajith V

  • January 21, 2021 16:34

  Hi,

  I have done this also. But no change, the same error.

  Fatal error: Allowed memory size of 805306368 bytes exhausted (tried to allocate 282624 bytes) in /home/customer/www/parvagannaturalwellness.com/public_html/wp-content/plugins/brizy/editor/helper/dom-tag.php on line 16

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  Sajith V

  • January 21, 2021 16:35

  Can you please check this issue for me?

  I can share the wp access.

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  Alex

  • January 22, 2021 18:50

  Hi,

  I have created a private ticket for you so please send your login details there and we will look into it. Thanks.

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