Poor image quality in Lightbox (low resolution)

Ulrich Schirm

• January 09, 2021 09:55

Hi,

I'm building a web-gallery for a photographer using Brizy Pro. I use the image elements to build the gallery and activate the "Open in Lightbox" option. When I click on the image to enlarge it, the quality is very poor, it is shown in a low resolution. My computer is a MacBook Pro with retina display.

Here is the meta data from the image as shown on the webpage, not in the Lightbox. The resolution is 1364 x 800 px:

When I click on the image to enlarge, the Lightbox opens and shows a larger version of the image, however the resolution is even lower: 1200 x 559 px

How can that be? When I use the Gallery element instead of the image element, I get the same weird behavior.

My customer is very unsatisfied with that image quality. Any ideas what can be done?

Kind regards,
Uli

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  Sandra Prunici

  • January 11, 2021 16:39

  Hi Uli,

  I already send a response to the same question asked by you or your colleague Michael in a previous post. See here. Could we please keep the discussion in a single place?

  Thanks!

  Best regards,
  Sandra

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  Ulrich Schirm

  • January 11, 2021 16:47

  Hi Sandra,

  sorry for double-posting, this was my fault. I prefer, if we could continue the issue in this thread. Thank you.

  I have the latest Brizy installed in my WordPress: Brizy Free 2.2.3 and Brizy Pro 2.2.0. To show you the behavior I created a test site in Brizy Cloud:

  https://kiwi4789369.brizy.site

  You see an image, which has a size of 2340 x 1771 px:

  

  When you click on it, the Lightbox opens and shows an image of the size 1200 x 857.

  

  This makes no sense to me. I want the Lightbox to show a higher resolution, not a lower.

  Kind regards,
  Uli

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  Sandra Prunici

  • January 12, 2021 14:40
  • Edited

  Hi,

  I will send the reply to this question here because you ask me to continue the discussion here.
  
  In such a way us working the lightbox in Brizy editor and I'm sorry if you find this disappointing. We are working hard to make Brizy better and work fast and be optimized. Yes, we can understand that this aspect is important for you but I want to highlight that Brizy is a page builder and it has to be optimized for each type of sites. If we will allow show a bit wider images, it is a high possibility to lose in optimization and site speed. All these risks and details were discussed and analyzed by the entire team.

  Thank you for understanding!

  Best regards,
  Sandra

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  Ulrich Schirm

  • January 12, 2021 14:48

  Ok. Is there any way in Brizy to show high resolution images (more than 1200px width) when I click on a thumbnail?

  Uli

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  Sandra Prunici

  • January 12, 2021 16:57

  Hi,

  Another solution can be to add a link of the image and open it in a new tab in the dimension you need. Unfortunately, another solution for this case, at the moment, we can't offer.

  Best regards,
  Sandra

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  Ulrich Schirm

  • January 12, 2021 17:22

  Hi Sandra,

  It is very inconvenient for customers to jump between tabs in order to see the image in better quality.

  However, I just discovered a way to achieve my goal: By using the pop-up feature instead of the lightbox, it is possible to show images in high resolution. This is a good solution for customers on the one hand. For me as a page builder on the other hand this is a nightmare, because for every single image in a large gallery I have to do numerous clicks. This is very inconvenient und slows my development time significantly. You should seriously consider to add a lightbox option for quality und resolution settings as posted in my feature request.

  I hope you understand my point: For some Brizy customers image quality is crucial and definitely more important than performance and page loading times. Let your customers decide!

  Kind regards,
  Uli

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  Sandra Prunici

  • January 13, 2021 15:17

  Hi,

  I will inform our managers and team regarding this feature request and they will investigate it deeper.
  Thank you for the suggestion!

  Best regards,
  Sandra

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  Michael Webb

  • July 27, 2021 13:58

  Has there been any progress on the lightbox quality and improving it?  I am going to be working with a number of creative people to build their sites.  I have tried the Brizy lightbox and it is really not satisfactory for what I intend, or clients expect. 

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  Doina P

  • July 28, 2021 08:25

  Hello Michael,

  Thank you for writing us!

  Regarding the question you have, the new modules for images are in procces, our team is working on them. Unfortanetly,this might take a few monts until is going to be done, but as soon as it is, we will tell you. Hope this helped! If you have any other questions or problems that you encounter, please feel free to ask!

  Have a nice day and kind regards,

  Doina

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