Flicker Glitch on Photos

Nivedita Bosman

• December 25, 2020 11:00

Hi Brizy Team,

Images that were once working perfectly are glitching now. Background picture elements are flickering on hover. A concerning element of this is that each picture that I reupload also flickers. This leads me to believe that it's an issue with Brizy. However, if there's a chance I'm doing something wrong then please let me know how I can fix it!

Looking forward to hearing from you

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  Sandra Prunici

  • December 28, 2020 10:57

  Hi Nivedita,

  Could you please send us the URL link of the page where you encounter these problems? 
  For the background images, could you please check if for the hover, the focus point isn't changed? If it is changed, then it is normal that the background image to "move" a little bit. To fix this inconvenience, you have to place the focus point of the background image in the same position as for the normal mode. See here. Or you can to delete the image and insert it again.

  Thanks!

  Best regards,
  Sandra

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  Nivedita Bosman

  • December 30, 2020 12:06

  Hi Sandra!

  Thanks for your response. There isn't an issue with the normal/hover alignment, as they are both focused at the same point. There is a white flash, as you can see at https://malereimettler.brizy.site/ 

  I have deleted and reuploaded the image multiple times, but the same issue persists. You can see the bug in the "Unsere Dienstleistungen" background section or the orange "Sie möchten ein spürbar besseres Raumklima?".

  Please let me know what can be done to fix this white flash...

  Kindly,

  Nivedita

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  Sandra Prunici

  • January 04, 2021 11:13

  Hi Nivedita,

  I already announce your colleague Akshay B. here that we already informed our team regarding this problem and they will investigate it. When we will receive a notification regarding this problem we will inform you too.

  Thanks!

  Best regards,
  Sandra

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  Nivedita Bosman

  • January 12, 2021 10:18

  Hi Sandra,

  What's the update on the flicker issue? Please let me know.

  Regards,

  Nivedita

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  Sandra Prunici

  • January 13, 2021 09:08

  Hi Nivedita,

  Unfortunately, we didn't receive any updates from our team regarding this issue. It is a strange issue and we continue to investigate it. Please, allow us a bit more time. I will update you as soon as we receive any notification.

  Best regards,
  Sandra

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  Nivedita Bosman

  • January 21, 2021 11:49

  Hi Sandra,

  What is the update now?

  - Nivedita

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  Sandra Prunici

  • January 21, 2021 14:52

  Hi Nivedita,

  Unfortunately, at the moment we don't have some updates from the team regarding this issue. I'm sorry for this inconvenience!

  Best regards,
  Sandra

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  Nivedita Bosman

  • January 27, 2021 09:04

  Hi Sandra,

  Can you update me on the current steps that the Brizy team is taking to resolve this glitch? This has continued for a month, and it impacts my relationship with clients. 

  Looking forward to hearing from you,

  Nivedita

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  Sandra Prunici

  • January 29, 2021 13:41

  Hi,

  I'm sorry but at the moment we didn't receive an update from the developers' team related to this problem. They are still investigating it. Please, allow us a bit more time.

  Thanks!

  Best regards,
  Sandra

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  Nivedita Bosman

  • February 08, 2021 08:09

  Hi Sandra,

  What's happening? What investigative steps are the team taking to solve this?

  Regards,

  Nivedita

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  Sandra Prunici

  • February 08, 2021 17:53

  Hi,

  Unfortunately, we are still awaiting a response from the team. I would like to share with you more details about the investigation process but this isn't available for the Support team. I will ask them personally and when I will receive a response, will send you a reply.
  Thank you!

  Best regards,
  Sandra

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  Nivedita Bosman

  • March 30, 2021 09:30

  Hi Sandra, this issue is still pending after 3 months. Is there action being taken or not? 

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  Sandra Prunici

  • March 30, 2021 15:35

  Hi,

  Our team already fixed this problem but they have to make some test to be sure that all is working fine and will not affect other aspects of the builder and site. After they will release all the necessary tests we will release the fix in the next updates.

  Thank you!

  Best regards,
  Sandra

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