HTTP ERROR 500

Charlie Moss

• December 07, 2020 16:52

Hi there,

This page isn’t working

wpbeep.com is currently unable to handle this request.

HTTP ERROR 500

Which port does it sync over?

Is the brizy.zip unique to a project? I am assume it is.

 

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  Sandra Prunici

  • December 08, 2020 08:34

  Hi Charlie,

  Thank you for reporting this issue. We could identify it and already are in the process to solve it as soon as possible. 

  There's been a massive phishing campaign that has recently affected our Brizy Cloud platform. This was caused by users publishing malicious sites using the Cloud platform. We are working hard to fix the issue and prevent future creation of such content.

  There is NO breach or security risk for the sites created in Brizy Cloud, the issue is related to the brizy.site domain being locked for review
  An announcement regarding the fix will come soon.

  Best regards,
  Sandra

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  Sandra Prunici

  • December 08, 2020 10:48

  Hi,

  UPDATE REGARDING BRIZY CLOUD DOWNTIME.

  The Brizy Cloud downtime issue has been fixed!

  All the sites created in Brizy Cloud should be back online.

  Again, we are sorry for the inconvenience. This happened because unusual activity on certain websites created on Brizy Cloud platform by malicious users has been reported directly to the registrar of our domain.

  Our automated systems were already working to block and prevent those accounts, but the registrar locked our domain for review, without notice or warning.

  We will be actively trying to improve and make sure this will not be an issue in the future, but with increased popularity comes also increased exposure to malicious threats. Just to reiterate, this was NOT a security issue or data breach and did not affect your websites other than the unfortunate downtime, but a problem with the content created on our platform by malicious users.

  Thanks!

  Best regards,
  Sandra

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  Charlie Moss

  • December 08, 2020 11:37

  Thanks for the update Sandra,

  I still get a 500 error. This is a new sync.

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  Sandra Prunici

  • December 09, 2020 08:44

  Hi,

  Could you please check again? Now, all should work fine, we solve the problem. If you will still receive this problem, let us know, please.

  Thanks! 

  Best regards,
  Sandra

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  Charlie Moss

  • December 09, 2020 12:31

  Hi Sandra,

  I still have the 500 error.  It has never connected as it is a new site. 

   

  I also asked -

  Which port does it sync over?

  Is the brizy.zip unique to a project? I am assume it is.

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  Bill Zimmerman

  • December 10, 2020 12:30

  We are also experiencing this error.  How can we get some help besides this forum?

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  Bill Zimmerman

  • December 10, 2020 12:33

  Just to reiterate...this is also a new page that we first tried to connect yesterday.  Still getting this error.

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  Sandra Prunici

  • December 10, 2020 13:06

  Hi,

  Ok, thank you for updating us regarding this. Could you please say us the email of the account you created this site? We will check it. Also, could you please check if you followed all the steps and recommendation from this article?

  Thanks!

  Best regards,
  Sandra

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  Sandra Prunici

  • December 10, 2020 13:08

  Hi Bill,

  Could you please check if you followed all the steps and recommendation from this article? Could you send us the URL link of the site where you received this problem?

  Thanks!

  Best regards,
  Sandra

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  Charlie Moss

  • December 10, 2020 13:13

  Hi Sandra,
  I have followed the instructions carefully. The account is the same as my original post. wpbeep.com.
  Bill is a separate request.
  Charlie

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  Bill Zimmerman

  • December 10, 2020 13:40

  Hi Sandra - Yes steps were followed.  URL is https://spotlightr.com/petar/

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  Sandra Prunici

  • December 11, 2020 10:26

  Hi Charlie,

  Yes, I'm aware of the URL link of your site. I asked Bill to send us his URL link for checking (as you can notice I send 2 different messages, one for you and one for Bill). 
  From you Charlie, we need the email of the Cloud account where is placed this site (e.g. email@gmail.com)? Could you please send it to us? 

  Thanks!

  Best regards,
  Sandra

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  Sandra Prunici

  • December 11, 2020 10:30

  Hi Bill,

  Thank you for the URL link. We will check it and when we will have some details, we will inform you too.

  Thanks!

  Best regards,
  Sandra

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  Charlie Moss

  • December 11, 2020 10:36

  Hi Sandra,

  The email address is the same as the support email for this forum. Please don't post it.

  Charlie

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  Sandra Prunici

  • December 11, 2020 11:07

  Hi Bill,

  We created for you a private ticket. Could you please send us there the FTP credentials to this site? We will check it.

  Thanks!

  Best regards,
  Sandra

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  Charlie Moss

  • December 11, 2020 11:52

  The ast private ticket allowed me to reply to the email.  This one was sent from an noreply email address.

   

  Here are the details.

   

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  Sandra Prunici

  • December 11, 2020 12:49

  Hi Charlie,

  The previous message was addressed to Bill. Now, I created for you a private ticket too. Your private ticket number is 10063. I deleted the FTP credentials from this post because it is a public one but saved them in the private chat. We will investigate the site and will inform you of all details we will have there. Please allow us a bit more time for this.

  Thanks!

  Best regards,
  Sandra

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