Sync not working

Gera Ligorria

• November 30, 2020 21:33

Hi, I've created this project:

https://www.brizy.cloud/projects/3583309/editor

 

And sync here:

https://www.instructivo.ambulante.com.ar/

previously I followed the instructions you menttioned here: 

https://support.brizy.io/hc/en-us/articles/360027008491-Server-Sync?_ga=2.163551804.1836807911.1606603995-1689224842.1599157406 

 

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  Sandra Prunici

  • December 01, 2020 13:53

  Hi,

  Could you please give us more details regarding the problem you encounter? We made a modification on the project and find that it was added in the live site too. See here, we added a dot symbol.

  Thanks!

  Best regards,
  Sandra

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  Gera Ligorria

  • December 01, 2020 14:20

  Hi Sandra,

  Thank you, I feel like I didn't wait long enough... In spite of that, the links have not been working for quite some time and it shows this message:

  

   

  How long is the process supposed to take? It should be a couple of minutes, but it already takes several hours... Thank you!

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  Sandra Prunici

  • December 07, 2020 13:15
  • Edited

  Hi,

  I'm sorry for my late response. Could you please make sure mod rewrite is enabled? Some htaccess file overwrites our htaccess file.

  Thanks!

  Best regards,
  Sandra

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  Gera Ligorria

  • December 08, 2020 23:14

  Hi Sandra, they told me mod_rewrite is activated by default in all the servers. They asked me what is the information needed in the htaccess file to modify it. Do you know?

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  Sandra Prunici

  • December 09, 2020 13:23

  Hi,

  Could you please step 4 from this article? Recently we added some important details to this article and suppose that they will help you.

  Thanks!

  Best regards,
  Sandra

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  Gera Ligorria

  • December 09, 2020 13:32

  Hi Sandra, 

  Yes, I did it. You can check if everything it's ok here:

  

  Is it right? Thanks!

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  Sandra Prunici

  • December 10, 2020 12:19

  Hi Gera,

  Thank you for all your replies and cooperation. We created an internal issue for our team and they will investigate this issue. When we will receive a notification, we will inform you too.

  Thanks!

  Best regards,
  Sandra

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