Missed ssl certificate

Sauro Chiassai

• November 22, 2020 21:04

Hi, I have linked a domain and various subdomains to my projects. 
The domain is protected by the SSL certificate, but the site still shows the crossed-out padlock. 
I have already contacted 1and1 where I bought the domain and installed the certificate and they replied that the problem is on your side. 
Can you give me explanation please?
Thanks

0

• 

  Sandra Prunici

  • November 23, 2020 15:52

  Hi,

  Could you please send us the URL link of the site? We want to check it.
  Also, could you please check if you followed all the steps from this article? Did you register only the Cname and A record? Could you check if you don't have set-up an AAAA record?

  Thanks!

  Best regards,
  Sandra

  0
• 

  Sauro Chiassai

  • November 23, 2020 16:13

   

  sorry for the delay, you ended up in spam.
  A and CNAME records are ok. There is no AAAA record
  
  Thi site is www.provalatorba.it
  
  (sei italiana?)

  1
• 

  Sauro Chiassai

  • November 23, 2020 23:32

  HI, please, i need to use quikly the domain for work. I need to resolve this issue...

  Many thanks

   

  Sauro

   

  0
• 

  Sandra Prunici

  • November 24, 2020 09:25

  Hi Sauro,

  I responded to you already in this post but I will re-add it here too with some adapted modifications.
  Could you please check if you followed all the steps from here to publish the site using the Custom Domain method? We recently updated this article and add some valuable notes.
  Could you send us a screenshot with how did you set these record on the domain provider? Could you send the URL link of this site? If you don't want to make them public, let us know and we will delete them before approving your reply.

  Thanks!

  Best regards,
  Sandra

  0
• 

  Sauro Chiassai

  • November 24, 2020 09:39

   

  Hi,
  yes I have seen the post many times before contacting you. 
  As you can see from the attachment, everything is set correctly
  
  This is the screenshot of www.provalatorba.it
  
  
  
  
  
  

  0
• 

  Sauro Chiassai

  • November 24, 2020 09:47

   

  I noticed that the other subdomains of www.provalatorba.it 
  (cart.provalatorba.it, set.provalatorba.it, downsell.provalatorba.it) 
  are not well configured. 
  I am attaching the screenshot of the settings on the server that I have set up following your guide
  
  
  
  
  
  

  0
• 

  Sauro Chiassai

  • November 24, 2020 10:36

  UPDATE: In the subdomain i resolved taked out the www in the url. But the ssl certificate is not present anyway...

   

  0
• 

  Sauro Chiassai

  • November 24, 2020 10:39

  Update 2:

   

  The subdomains are fine. ssl certidicati have appeared. But in the main domain still not

  0
• 

  Sauro Chiassai

  • November 24, 2020 10:50

  I resolved.

   

  I solved. I had entered the www before the domain name. 
  I took it off and everything fell into place
  
  Many Thanks!
  

  0
• 

  Sandra Prunici

  • November 24, 2020 15:17

  Hi,

  Thank you for all these updates and informing us that all is working fine now!
  
  

  Stay safe and have a great day,
  Sandra

  0

Please sign in to leave a comment.