err 400 (Bad request)

Andrian Nakonechny

• November 16, 2020 23:32
• Edited

My collegue from NL constantly gets err 400 (Bad request) after clicking to «Edit Project». That is really sad.

I've seen that there were quite similar issues. For ex.

UPD: this issue could be location-related: except of that user from NL no one else experience such a problem. Users located in Moscow does not have it. Participance of that guy from NL in our project is essential for our team.

Please Help!

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• 

  Sandra Prunici

  • November 17, 2020 10:00

  Hi Andrian,

  Thank you for all these updates. Could you please give us the URL link of the project and the name of the account where is placed this project? Also, could you please send us the email of the user who receives this error? We will try to solve this issue.

  Thanks!

  Best regards,
  Sandra

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  Andrian Nakonechny

  • November 18, 2020 13:03
  • Edited

  Hi Sandra,

  Account name is M*******y.nl

  The err is related to any project in this account. All of those projects were created for test purpose of 400 err.
  
  For instance:

  • https://www.brizy.cloud/projects/4334489/preview
  • https://www.brizy.cloud/projects/4341612/preview
  • https://www.brizy.cloud/projects/4341615/preview

  Current email of the user is d.pe**v@m******y.com
  

  Please, note: the error is not related to email. He has been registered earlier with another email with same result.

  --

  Thank you in advance.

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• 

  Sandra Prunici

  • November 18, 2020 10:10

  Hi,

  Thank you for all these details. I already informed our developers regarding this issue and they will investigate it. When we will receive a notification from them, we will inform you too.

  Thanks!

  Best regards,
  Sandra

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  Sandra Prunici

  • November 18, 2020 10:16

  We already fixed this problem on your team member account. Could you please ask him to delete the browser cache and check if all is working fine?

  Thanks!

  Best regards,
  Sandra

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• 

  Andrian Nakonechny

  • November 18, 2020 13:05

  Hi, Sandra,

   

  It works fine now. Thank you and Brizy team for assistance.

   

  Regards,

  Andrian

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• 

  Sandra Prunici

  • November 18, 2020 13:36

  Hi,

  Thank you for confirming this!
  Have a great day!

  Best regards,
  Sandra

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