Getting an SSL certificate error on my Brizy Cloud site

Carlos Tabora

• October 11, 2020 02:27

Is anyone having problems with the Brizy SSL Certificate for my Brizy Cloud site: https://songwritingexpo.com ? See picture below.

 

How can this be fixed?

 

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  Sandra Prunici

  • October 12, 2020 12:26

  Hi,

  Could you please check if you followed all steps and recommendations from this article https://support.brizy.io/hc/en-us/articles/360041764052-Custom-domain-A-Record-Redirect-? Could you please send us a screenshot with how you set-up the Cname and A record? Also, could you please send us how are displayed the current data from DNS settings in the Brizy Cloud? Are they marked with green?

  Thanks!

  Best regards,
  Sandra

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  Carlos Tabora

  • October 16, 2020 01:26

  Yes, I've followed all the steps and recommendations from the article and am still having problems. Following are the screen shots of my settings.

   

  

   

  

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  Sandra Prunici

  • October 16, 2020 12:52

  Hi, Carlos,

  Thank you for these screenshots. Could you please delete these AAAA records https://jumpshare.com/v/zIWRefjwDuBxAq028mpW?

  Thanks!

  Best regards,
  Sandra

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  Carlos Tabora

  • October 18, 2020 19:40

  Hi Sandra.

  I deleted all of the AAAA records and am still getting SSL certificate errors.

  Any thoughts?

  Carlos

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  Sandra Prunici

  • October 20, 2020 11:14

  Hi,

  Thank you for informing us regarding this. We could solve this problem and now all should be working fine. Could you please check this?

  Thanks!

  Best regards,
  Sandra

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  Carlos Tabora

  • October 21, 2020 00:42

  It's working correctly now. Whatever you did...thank you.

   

  Carlos

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  Sandra Prunici

  • October 21, 2020 12:32

  Hi Carlos,

  Great to know this! It's our pleasure to help you!

  P.S. We fixed some settings for your domain.

  Best regards,
  Sandra

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  Chris Reggie

  • February 10, 2021 01:18
  • Edited

  Sandra,

  I am having the same issue. I have launched a site and the SSL is not populating. 

  http://www.valentineacandheat.com/ - Didn't populate for a week so I rebuilt the site thinking I was something I did (yes, I know I should have just posted here :) ).

  

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  Sandra Prunici

  • February 10, 2021 15:24

  Hi,

  Thank you for writing to us! We already solved this inconvenience and now the SSL is on your site https://jmp.sh/F6ABBqU. Could you please check this too?

  Thanks! 

  Best regards,
  Sandra

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  Chris Reggie

  • February 10, 2021 15:48

  Hey Sandra, 

  Thank you so much for your help! You all are amazing!

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  Sandra Prunici

  • February 11, 2021 08:48

  Hi,

  Wow, thank you! It's our pleasure to help you!

  Best regards,
  Sandra

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  Chris Reggie

  • February 12, 2021 13:24

  Hey Sandra,

  Could you also fix Processing1st website? processing1st.com

  

  

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  Sandra Prunici

  • February 15, 2021 11:17

  Hi,

  I'm sorry for the late response. We already solved this inconvenience and now all should work fine. Could you please check now the site?
  Thanks!

  Best regards,
  Sandra

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  Franesco Cenerelli

  • May 13, 2021 14:58

  Hello there,

   

  Same issue with this website: https://www.giovanniscotti.com/

   

  Could you please help?

   

  Regards,

  Francesco

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  Permanently deleted user

  • May 14, 2021 07:32

  HI Francesco,

  Thank you for your message . 

  We already solved this inconvenience , please confirm if everything is working at your end.

  Regards,

  Nelly

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  Franesco Cenerelli

  • May 14, 2021 08:01

  Hi Nelea,

  Thanks for your support.

  Everything is working great now, thank you very much.

  Regards,

  Francesco

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  Dikshant Shahi

  • May 19, 2021 01:42

  Hello Nilea,

   

  I am facing the same issue with my website: https://www.cafelazylad.com

  Could you please help!

  Regards,

  Francesco

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  Permanently deleted user

  • May 19, 2021 08:42

  Hi,

  Could you please send us a screenshot of DNS settings from the domain registration? Did you follow all these steps https://support.brizy.io/hc/en-us/articles/360041764052-Custom-domain-A-Record-Redirect .Could you please check if you set up the AAAA record? If you have set up it, could you please delete it?

  Best regards,

  Nelea

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  Dikshant Shahi

  • May 20, 2021 07:24

  Hi Nelea,

  Yes, I did follow the steps specified in the URL and I haven't set up AAAA record. Please find below the screenshot of the DNS settings. 

  

  Please let me know if you need any further details.

  Regards,

  Dikshant

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  Permanently deleted user

  • May 20, 2021 13:18

  Hi Dikshant,

  We already solved this inconvenience , please confirm if everything is working at your end.

  Regards,

  Nelea

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  Dikshant Shahi

  • May 20, 2021 18:49

  It's working fine now Nelea! Thanks a ton :) 

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  Permanently deleted user

  • May 21, 2021 07:54

  HI Dikshant,

  Great to know that all is fine now!

  Regards,

  Nelea

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  Brian Behler

  • June 19, 2021 15:02

  Im having the same issue with my website. Same thing. Was working yesterday but now its down. Didn't change anything. https://www.gatheringphl.com/

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  Natalia Chitoroaga

  • June 21, 2021 08:28

  Hello Brian,

  Thank you for your comment.

  In case the SSL certificate suddenly disappears, please refresh the DNS settings in your Brizy tab - and the page will be secured "again". Right now your page is secured.

   

  Regards, Natalia 

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  Chris Reggie

  • August 10, 2021 21:46

  Hey Sandra,

  Could you please fix the SSL issues for https://www.digiacomo-somers.com/

  

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  Doina P

  • August 11, 2021 07:40

  Hello Chris,

  Thank you for your message!

  Regarding your request, can you please give us more details? In what sub-account is your project? This way we can fix the SSL issues. Hope to hear from you soon! If you have any other questions or encounter some problems, please feel free to ask! We will be happy to help!

  Have a nice day and kind regards,

  Doina

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  Chris Reggie

  • August 11, 2021 13:39

  Hey Doina,

  The Subaccount is ZZ "Managed"

  Best regards ,

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  Doina P

  • August 11, 2021 13:43

  Hi Chris

  Thank you for the details!

  Very soon we will fix this! Again, if you have any other questions or encounter some problems, please feel free to ask! We will be happy to help!

  Best regards,

  Doina

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  Doina P

  • August 11, 2021 14:31

  Hello Chris!

  Quick update! Everything is fixed by now.

  Enjoy your day,

  Doina

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  Annika Schuete

  • April 28, 2022 13:49

  Dear Brizy Team,
  
  I do have the same SSL certificate issues with my website annikaschuete.com
  Can you help me fix this?

  Best regards,
  Annik

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